Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vianna A Joseph

Vianna A Joseph

Cost Control Clerk
Willemstad, Curacao

Summary

With over ten years of experience in the hotel industry, a well-rounded skill set has been developed through various roles. Starting at the front desk provided valuable customer service and communication skills while managing guest relations and reservations and transitioning to purchasing offered expertise in supplier negotiations, inventory management, and cost optimization to ensure high-quality standards within budget. As head cashier, demonstrated strong financial acumen by overseeing transactions and managing cash flow. Most recently, as a cost control clerk, expenses were analyzed, and strategies implemented to enhance operational efficiency. This diverse experience equips one with the skills to drive profitability and streamline processes, making a valuable asset in any hospitality setting.

Overview

10
10
years of professional experience
3
3
Certifications

Work History

Cost Control Clerk

Sandals Royal Curacoa
06.2022 - Current
  • Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
  • Safeguarded sensitive and confidential data in compliance with security best practices.
  • Monitored the company's operation inventory and supplies.
  • Coordinated communications between various departments to schedule meetings and keep the company informed on critical matters relating to departmental costs.
  • Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
  • Improved access to information by helping to strengthen internal document control practices.
  • Trained new staff in company procedures, operational best practices, and computer software.


Cost Control Clerk

Sandals Grande St. Lucian Spa & Beach Resort
01.2019 - 05.2022
  • Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
  • Safeguarded sensitive and confidential data in compliance with security best practices.
  • Monitored the company's operation, inventory, and supplies.
  • Coordinated communications between various departments to schedule meetings and inform the company on critical matters.
  • Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
  • Improved access to information by helping to strengthen internal document control practices.
  • Trained new staff in company procedures, operational best practices, and computer software.

Head Service Cashier

Sandals Grande St. Lucian Spa & Beach Resort
03.2016 - 12.2018


  • Maintained high productivity by efficiently processing cash, credit, and debit payments.
  • Reconciled POS system reports to identify and correct cash-handling errors, and reduce discrepancies for all revenue departments.
  • Verified register at the beginning and end of work shifts to help with error-free money handling.
  • Processed payments by cash, and cheque, to complete transactions.
  • Prepared daily cash deposits to move funds from the company to the bank.

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Purchasing Agent

Sandals Halycon Beach Resort and Spa
08.2015 - 02.2016
  • Oversaw procurement lifecycle while minimizing supply risk.
  • Purchased supplies with optimum quality for business needs and budget goals.
  • Optimised delivery schedules and logistical operations for time-effectiveness.


Front Desk Agent

Sandals Regency La Toc
10.2014 - 07.2015
  • Handled complaints and concerns of customers.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Collaborated effectively with customers and staff to maintain smooth-running company operations.
  • Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
  • Directed clerical tasks, including copying, faxing and file management.
  • Maintained a clean and orderly reception area to impress and welcome visitors.
  • Welcomed guests and clients in a friendly, positive manner.
  • Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.


Education

Bachelor of Science - Business Administration

Walden University
United States
05.2001 -

Cambridge Certificate - Cambridge Certificate

Sir Arthur Lewis Community-A Level
Castries LC, St Lucia.
05.2001 -

High School Diploma -

Corinth Secondary School
Gros Islet Saint Lucia
05.2001 -

Skills

  • Oracle Application

  • Microsoft

  • QuickBooks

  • Customer Assistance

  • Cash Register Operations

  • Cash Counting

  • Transaction Reconciliations

  • Payment Processing

  • Time Management

  • Multitasking

  • File Maintenance

  • Adaptability and Flexibility

Certification

• Hospitality Certificate for Front Office Sandals Regency Golf Resort & Spa La Toc

Timeline

Cost Control Clerk

Sandals Royal Curacoa
06.2022 - Current

Cost Control Clerk

Sandals Grande St. Lucian Spa & Beach Resort
01.2019 - 05.2022

Association • Certified Guest Service Professional

01-2018

Head Service Cashier

Sandals Grande St. Lucian Spa & Beach Resort
03.2016 - 12.2018

Purchasing Agent

Sandals Halycon Beach Resort and Spa
08.2015 - 02.2016

• Alison/ Sandals Corporate University• Alison/ Sandals Corporate University • Diploma in Accounting Core Practice and Theory • Microsoft Word • Microsoft Excel

01-2015

Front Desk Agent

Sandals Regency La Toc
10.2014 - 07.2015

• Hospitality Certificate for Front Office Sandals Regency Golf Resort & Spa La Toc

01-2014

Bachelor of Science - Business Administration

Walden University
05.2001 -

Cambridge Certificate - Cambridge Certificate

Sir Arthur Lewis Community-A Level
05.2001 -

High School Diploma -

Corinth Secondary School
05.2001 -
Vianna A JosephCost Control Clerk