TEDROY SENIOR
Water Works District, Deans Valley P.O, Westmoreland. Jamaica
Summary
Highly motivated and enthusiastic individual with a strong work ethic and a passion for providing exceptional service. Eager to learn and contribute to a team environment as a butler, committed to exceeding expectation.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
Work History
Galley Attendant
Carnival Cruise Lines
01.2024 - 10.2024
- Supported fellow crew members in various tasks as needed, fostering a positive teamwork atmosphere onboard the vessel.
- Regularly inspected tools and equipment to identify any necessary repairs or replacements, maintaining a fully functional working environment.
- Participated in regular training sessions to stay current on industry best practices and enhance professional skills.
- Maintained a sanitary work environment, following strict health and safety standards for the well-being of guests and staff members.
- Demonstrated strong multitasking abilities, juggling multiple responsibilities simultaneously while ensuring accuracy and punctuality of completed tasks.
- Assisted with event planning onboard the vessel, collaborating closely with other departments for seamless execution of special dining occasions.
- Utilized time management strategies to prioritize task completion and ensure deadlines were consistently met.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
- Performed thorough cleaning routines both during service hours and at end-of-shift, maintaining a pristine work area at all times.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Stepped into additional roles during busy times to boost coverage of important stations.
Tui Butler
Azul Beach Resort
10.2023 - 01.2024
Junior Concierge
Beaches Negril Resort & Spa
01.2022 - 03.2023
- Ensure guest room is stocked on a timely manner
- Manage Beverage daily and monthly budget
- Make orders for beverages through oracle system
- Ensuring requisition's form are properly documented
- Conduct daily briefings
- Conduct training for new hires
Loyalty and Travel
Beaches Negril Resort & Spa
12.2021 - 01.2022
- Sell and introduce guest to visa credit card
- Introduce guest to the company's reward program and have them sign up to gain benefits
- Reserve future bookings for all the resorts owned by the company
- Prepare and organize packages for arrival guest
- Meet returning guest on arrival
- Host returning guest cocktail
Butler
Sandals Royal Bahamian
12.2019 - 03.2020
- Meet and greet Guest upon arrival
- Escorts to guest to room, dinner and other location on resort
- Optional Packing and unpacking if requested
- Serve lunch and cocktail
- Room service
- Ensure guest room is serviced on a timely manner
- WOW room (decorate room especially if celebrating Any special occasions)
- Ensure guest have a wonderful time by deliver exceptional service
Concierge Agent
Beaches Negril Resort & Spa
10.2016 - 12.2019
- Complete Check in and check out
- Assist guest approve pre registered reservations
- Make dinner reservation for restaurants
- Do daily resort orientations
- Prepare and organize packages for arrival guest(room keys, map, etc)
- Complete room checks
- Conduct transactions and posting to guest folio
- Assist with any queries or concerns from guests
- Complete preauthorized hold on guest credit card
- Bid farewell
Sanitation
Beaches Negril Resort & Spa
06.2013 - 12.2019
- Set up and break down functions
- Ensure dinnerware are wash and ready for use
- Clean Kitchen areas
- Buffet Runner
Junior Concierge
Beaches Negril Resort & Spa
02.2014 - 10.2016
In store merchandiser
Paradise Supermarket
02.2012 - 06.2013
- Ensuring shelf are kept clean and organized
- Ensure adequate products are available to customer
Golaub's Fruits & Vegetable Delivery Company
08.2008 - 01.2009
- Deliver fruit and vegetables to contracted companies
- Source and purchase fresh products
- Pick up and transfer goods for wharf to
Education
Guild of Professional English Butlers
Sandals Cooperate University
Sandals Resort International01-2018
Electrical Installation Lvl 1 & 2
Seaford Town Vocational Center
Seaford Town, Jamaica 05.2001 - 02.2010
High School -
Petersfield High School
09.2003 - 07.2008
Skills
- Attention to detail
- Time Management
- Professionalism
- Problem solving
- Customer Service
- Guest experience
- decision-making
- Multitasking and organization
Timeline
Galley Attendant
Carnival Cruise Lines
01.2024 - 10.2024
Tui Butler
Azul Beach Resort
10.2023 - 01.2024
Junior Concierge
Beaches Negril Resort & Spa
01.2022 - 03.2023
Loyalty and Travel
Beaches Negril Resort & Spa
12.2021 - 01.2022
Butler
Sandals Royal Bahamian
12.2019 - 03.2020
Concierge Agent
Beaches Negril Resort & Spa
10.2016 - 12.2019
Junior Concierge
Beaches Negril Resort & Spa
02.2014 - 10.2016
Sanitation
Beaches Negril Resort & Spa
06.2013 - 12.2019
In store merchandiser
Paradise Supermarket
02.2012 - 06.2013
Golaub's Fruits & Vegetable Delivery Company
08.2008 - 01.2009
High School -
Petersfield High School
09.2003 - 07.2008
Electrical Installation Lvl 1 & 2
Seaford Town Vocational Center
05.2001 - 02.2010
Guild of Professional English Butlers
Sandals Cooperate University
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