SUSHIL LAL
Customer Service & Sales
BONAIRE
Summary
Committed and hardworking Customer service officer with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Cashier & Sales Representative
OMNI Bonaire
04.2021 - Current
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Operated cash register to record transactions accurately and efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with COSACS efficiently to enhance customer service
Manager
DELSOL & CARILOHA
01.2009 - 03.2020
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Sales Manager
Green Light NV
11.2003 - 12.2008
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
Education
Bachelor of Science - Mathematics, Physics ,& Chemistry
Dr BR Ambedkar University
Agra ( INDIA) 08.2001 - 08.2004
Skills
Teamwork and Collaboration
Team Collaboration
Goal Setting
Relationship Building
Problem-Solving
Beach Tennis, Reading
I like to Read mainly english classics like Great Expectations and shakespere,plus i like poetry also specially written by Wordsworth and Keats , i also play beach tennis sometime to keep myself physically active ,
Timeline
Cashier & Sales Representative
OMNI Bonaire
04.2021 - Current
Manager
DELSOL & CARILOHA
01.2009 - 03.2020
Sales Manager
Green Light NV
11.2003 - 12.2008
Bachelor of Science - Mathematics, Physics ,& Chemistry
Dr BR Ambedkar University
08.2001 - 08.2004