Word
Sulivienne Felicidad Welvaart
Operational Manager
Curacao,Willemstad
Summary
An Operations Manager passionate about building strong teams, improving efficiency, and cutting costs without compromising quality. Finding ways to help each team member thrive in the right role, driving both personal and team success. Proactive leader who believes in continuous improvement and always looks for better ways to reach goals.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Operational Manager
Osferney Nahr, Vacation Deals Curacao
Willemstad
04.2024 - Current
- This role is crucial within an organization as the on responsible for overseeing the day-to-day operations and ensuring that business processes run efficiently and effectively
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Improved team productivity through effective communication, training, and performance evaluations.
- Develop strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Associate Director
Fundashon Transporte Uni Di Taksishofer
Willemstad
04.2023 - Current
- Lead teams, supervising daily performance as well as training and improvement plans.
- Establish strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Mentor junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Maintain compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Overseeing Marketing strategies for further developing.
Education
Cultuur & Maatschappij -
Maria Immaculata Lyceum
08.2016 - 07.2018
B.A - International Relations
Latin University of Costa Rica
Curacao, Willemstad 04.2018 - 04.2022
Postgraduate degree - International Business
University of Science And Technology
Curacao, Willemstad 04.2022 - 04.2023
Skills
Attention to detail
Adaptability
Analytical Skills
Communication
Problem solving
Delegation
Project planning and development
Work flow planning
Management
Negotiation
Personal Information
- Place of Birth: Curacao
- Date of Birth: 03/07/00
- Gender: Female
- Driving license B
Certification
Ethics and Law in Data Analytics, 06/01/22
Software
Excel
Powerpoint
Quickbooks
Timeline
Operational Manager
Osferney Nahr, Vacation Deals Curacao
04.2024 - Current
Associate Director
Fundashon Transporte Uni Di Taksishofer
04.2023 - Current
Postgraduate degree - International Business
University of Science And Technology
04.2022 - 04.2023
B.A - International Relations
Latin University of Costa Rica
04.2018 - 04.2022
Cultuur & Maatschappij -
Maria Immaculata Lyceum
08.2016 - 07.2018
Ethics and Law in Data Analytics, 06/01/22
Developing Cross-Cultural Intelligence, 10/01/22
Managing Team Conflict, 01/01/23
Introduction to digital marketing, 04/01/23
Digital strategy, 04/01/22
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