Sherene Wilson
Willemstad,Curaçao
Summary
Dynamic Call Agent with proven expertise at Call Services, excelling in customer communications and problem-solving. Recognized for maintaining high call quality standards while managing a high volume of inquiries. Leveraged interpersonal skills to foster strong customer relationships, resulting in consistently positive feedback and enhanced customer satisfaction.
Overview
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1
Certification
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1
Language
Work History
Call Agent
Call Services
2021 - 2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Education
High School Diploma - Hotel Management
Cumberland High
06-2009
Skills
Customer communications
Problem-solving skills
Call center experience
Interpersonal skills
Resolving issues
Certification
Certificate of Achievement
Timeline
Certificate of Achievement
06-2012
Call Agent
Call Services
2021 - 2024
High School Diploma - Hotel Management
Cumberland High