Sharalin E. Maduro
Willemstad
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2020
2020
years of professional experience
Work History
Transfer Department Assistant
ING Bank Curacao
Willemstad, Curaçao
1 1991 - 1 1992
- Processed daily payment transactions, ensuring accuracy and compliance with banking protocols.
- Maintained client account records and assisted with payment reconciliation.
Manager Distribution Channels
Giro Bank NV
Willemstad, Curaçao
1 2011 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Develop and implement strategies to optimize distribution channels and expand market reach.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees.
Supervisor International desk
Giro Bank
01.2005 - 01.2011
- Oversaw international banking operations, including wire transfers and foreign exchange transactions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Supervisor Transfer Afdeling
Giro Bank
01.2003 - 12.2004
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Supervised and coordinated daily operations related to fund transfers, ensuring adherence to banking standards
- Trained and managed a team of employees to optimize transfer processes.
Lease Administrator
ING Lease Amsterdam
Amsterdam
02.2001 - 01.2002
- Reduced late payments by closely monitoring rent collections and promptly addressing delinquencies.
- Managed lease negotiations and renewals for optimal tenant satisfaction and retention rates.
- Calculated buyout sums and managed the handling of new lease contracts.
- Provided customer support through telephone consultations, resolving queries efficiently.
- Oversaw arrears and debtor management processes to minimize financial risks.
Assistant Portfolio Manager
ING Bank Curacao
Willemstad, Curaçao
01.1997 - 01.2000
- Assisted in the management of client portfolios by monitoring investment holdings and rebalancing when necessary.
- Maintained strong relationships with clients by addressing concerns and providing regular updates on account activities and market conditions.
- Prepared insightful reports for clients regarding portfolio performance, market outlook, and investment recommendations.
Securities Backoffice
ING Bank Curacao
Willemstad, Curaçao
01.1994 - 01.1997
- Managed back-office operations related to securities transactions, including settlements and reconciliations
- Collaborated with brokers and custodians to ensure accurate executions of trades.
Controller's Assistant
ING Bank Curacao
Willemstad, Curaçao
01.1992 - 01.1994
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled daily bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks daily.
Education
Mavo -
Triniteit College
Curacao05-1985
Associate - Finance
MAO
12-1990
BBA - General Management
Inter Continental University of The Carribbean
Willemstad, Curaçao12-2014
Tour Guide Certificate - undefined
Skills
Customer service
Teamwork
Attention to detail
Professional and mature
Performance monitoring
Diplomas
- Praktijkdiploma Boekhouden (PD)
- Nederlandse bedrijfscorrespondentie
- Engels bedrijfscorrespondentie
- Deelcertificaten MBA
- Bedrijfsadministratie & Bedrijfswetgeving
- Computer Boekhouden
- Effectenbedrijf Nibe
- Basiskennis beleggen en vermogensbeheer
- Trust Offier
- Bank Offier
- Bachelor Business Administration
- Certificate for Aspiring Innkeepers
- Tour Guide Certificate
Socialactivity
Former Treasurer, President and member of Kiwanis Club Curacao
Personal Information
- Place of Birth: Curacao
- Date of Birth: 09/28/67
- Marital Status: gehuwd
Timeline
Supervisor International desk
Giro Bank
01.2005 - 01.2011
Supervisor Transfer Afdeling
Giro Bank
01.2003 - 12.2004
Lease Administrator
ING Lease Amsterdam
02.2001 - 01.2002
Assistant Portfolio Manager
ING Bank Curacao
01.1997 - 01.2000
Securities Backoffice
ING Bank Curacao
01.1994 - 01.1997
Controller's Assistant
ING Bank Curacao
01.1992 - 01.1994
Tour Guide Certificate - undefined
Transfer Department Assistant
ING Bank Curacao
1 1991 - 1 1992
Manager Distribution Channels
Giro Bank NV
1 2011 - 12.2019
Mavo -
Triniteit College
Associate - Finance
MAO
BBA - General Management
Inter Continental University of The Carribbean