Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Rygane Manuel

Executive Managing Director
Curacao,FL

Summary

Accomplished Executive Director with over 10 years of demonstrated ability in delivering mission-critical results. Who leverages entrepreneurial vision and broad-based business acumen to identify and capitalize on both internal and external opportunities. Delivers strong contributions to market position, revenue, margins and ROI. Highly respected, trusted advisor and business leader who is deliberate in listing, intentional in coaching and excellent in performing.

Team builder and mentor with a passion for instilling cultures of collaboration and engagement by applying servant leadership principles. Outstanding relationship building and communication skills amongst all levels and constituencies. Fluent in both writing and speaking in 4 different languages, to be an ambassador to bring large continents together in business acquisitions, mergers or market expansions abroad continental borders.

Possesses start-up, turnaround and high-growth experience ranging from large corporations to small, privately held organizations spanning diverse industries, including information technology, telecommunication, banking, corporate lending, human resource management, consulting, software development, product and market development and service industries.

Possesses also the unique experience in successfully managing the structural winding down of large to small organizations.

Unique personal added value to any organization is being a multi-functional professional and talented senior executive, able to quickly adapt to any environment within any complex society and cultural surrounding.

Business turnarounds – Transformed a cost-based department into a profit-making self-supporting new business to reach breakeven within 18 months. Recovered a non-performing credit card department into a profit-making business, with a customer’s base growth of more that 40% in one year.

Merger and Acquisition \ Structural winding down (very specialized and unique skillset) – Played key roles in acquisitions, mergers and integrations of companies and synergistic product portfolio, including conducting due diligence, participating in negotiations and executing change management. Acquisition and integration of loans portfolio of bank in Bonaire, Curacao to GSH. Possess a very specialized skill in the successful winding down of a financial organization which entails closure of all contracts, effectively executed personnel layoff plan from 200 to 15, concluding all business and customers accounts with zero litigation’s and or financial impact for the outgoing business.

Business start-up/ Corporate Governance / Operating infrastructure (Operation transformation) – Joined start-up organization in film production and also information technology and established operating infrastructure policies and procedures, secured financing and drove operational success that delivered ˜5x growth in employees, 2x expansion in facilities (clients) and 45% revenue improvement within year two.

Professional recognition – Forming part of the Innovation team Curacao; Supervisory board member, Curacao champion table topics ToastMasters, University teacher at ICUC. Degree: MBA, BSs, PhD in progress.

Personal motivation - To always have a clear vision of the future and with a positive attitude towards opportunities and challenges; Like to function in multi-cultural environments and to be exposed to people with broad experience and knowledge. One strongest attribute include working with teams. Work well in a high-pressured environment and with a personality that enables the ability to motivate and lead others while striving for excellence with a high standard of integrity.

Overview

42
42
years of professional experience
11
11
years of post-secondary education
2
2
Certificates
4
4
Languages

Work History

Executive Managing Director

Girobank NV
Curacao, Curacao
01.2020 - Current
  • Human capital management 200 staff and execution of strategic reorganization in alliance with 1 personnel Union board
  • Accessing and executing effective and successful legal proceedings in line with established legislative and governmental frameworks to negotiate almost 20 new contracts to achieve corporate improvements in 2 years.
  • Drove strategic improvements to enhance operational and organizational efficiencies by more than 45% in two years.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Exercised appropriate cost control (cost cut off 30%) to meet budget restrictions and maximize profitability (10% increase in profits).
  • Provided exceptional counseling, case management, education and job training to diverse client base.
  • Strategic alignment of cost using technology innovations to achieve strategic business goals (80% success rate)
  • Achievement of excellence on strategic business planning, building high-performance teams and leadership, project management, risk management and business continuity amongst others (0% downtime of service availability)
  • Strategic and Business Planning to implement infrastructure design changes
  • Process improvements and innovation executed through effective and successful project management PRINCEII) methodology.
  • Strong contract negotiations skills able to effectively implement new business continuity concepts.
  • Cost effective application deployment to integrate various complex system architectures to deliver new business value (98% customer satisfaction).
  • Effective management of change in several business areas including IT, Operations (facilities) and security.
  • High-performing operations-management executive with expertise in building/optimizing organizational processes, financial systems, and infrastructure to maximize business results in banking operations and services
  • Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance (improvement of 80%) against key operational targets/ goals
  • Able to quickly turn-around deficient operations to revenue growing operation (10% yearly).
  • Measurable outcomes resulted in: operational improvements, cost reductions through improved process performance, productivity gains and revenue growth
  • Configured and implemented IT initiatives to produce measurable business value.
  • Researched new technologies and chose best options for company priorities and cost-effectiveness.
  • Devised and wrote corporate technology procedures, modifying security policies for each worker level.
  • Aligned IT solutions and deliverables with company strategic vision.
  • Analyzed financial investment in IT systems, potential return on investment and impact on productivity.

Chief Information Officer

Girobank NV
Curacao, Curacao
10.2017 - 01.2019
  • Transformation and management process of 80% of data digitalization.
  • Tuned electronic information security to 98.9% secure environment, which guarantee no data leaking.
  • Restructure physical security to 100% self managed staffing, with decline of 90% use of external reliance.
  • Improve service provisioning of facilities operations and processes to become 95% accurate and with 98% internal customer satisfaction by using service management tools.
  • Restructure core enterprise data and telecommunication platforms to have 99.9% risk free service provisioning. Continuously assessing information risks, to implement risk mitigation tactics to guarantee organizational effective service provisioning towards its internal and external customers.
  • Effective management of all financial and banking platform running on AS400 to effectively measure 100% service availability within its applicable service availability windows.
  • Effective strategic management and leadership skills to effectuate 98% corporate project delivery within project scope, time and budget.
  • Effective managing of international core financial networks like SWIFT, VISA and MASTERCARD with 0% financial claim impact.
  • Effective management of payments on national payments using ACH formatting and standards with 0% transaction errors and/or claims.
  • ICT and telecommunication strategist and leadership providing innovative products that adds value to organization.
  • Very strong knowledge and experience of ICT, telecommunication and their joint effective use for business to lower cost and to gain revenue for business.
  • Expert in process based thinking, process research and efficiency. Excellent in process reengineering and automation there-off. Skilled executive in leading, guiding and implementing process automation on enterprise-wide level.

Deputy Director of IT

Centrale Bank van Curacao and St. Maarten
Curacao, Curacao
01.2004 - 11.2017
  • Daily management of ICT business unit, requiring input of 30% financial management, 20% of procurement management, and remaining ICT and leadership.
  • Devised risk management framework which are 100% aligned with corporate risk management plans and governance;
  • Information management strategy development and implementation where 80% of its execution is done solely through project management;
  • Information policy management development and implementation where 100% responsibility of assigned job;
  • Management of national inter-banking ACH based financial clearing platform and its 100% full eco-system;
  • Information security strategy, policy and management shared by 50% with information risk security officer;
  • Inter-island banking, financial reporting management;
  • IT business continuity plan and disaster recovery management;
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement;
  • Led projects and analyzed data to identify opportunities for improvement;
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork;
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement;
  • Prepared variety of different written communications, reports and documents;
  • Worked with customers to understand needs and provide excellent service;
  • Resolved problems, improved operations and provided exceptional service;
  • Conducted research, gathered information from multiple sources and presented results;
  • Participated in team-building activities to enhance working relationships;
  • Learned new skills and applied to daily tasks to improve efficiency and productivity;
  • Offered friendly and efficient service to customers, handled challenging situations with ease;
  • Carried out day-to-day duties accurately and efficiently;
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork;
  • Led projects and analyzed data to identify opportunities for improvement;
  • Received and processed stock into inventory management system;
  • Developed team communications and information for meetings;
  • Resolved conflicts and negotiated mutually beneficial agreements between parties;
  • Exceeded goals through effective task prioritization and great work ethic;
  • Handled 50 calls per day to address customer inquiries and concerns;
  • Identified issues, analyzed information and provided solutions to problems;

Lecturer

ICUC University
Curacao, Curacao
01.2008 - 05.2021
  • Evaluated and revised lesson plans and 2 courses (Operations Management and Management Information Systems) content to achieve student-centered learning.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Delivered lectures at appropriate pace and pronunciation for at least 85% optimal audience comprehension by non-native English-speaking students.
  • Mentored more than 200 undergraduate and 250 graduate students in effective next-steps for education and career preparedness.
  • Used PowerPoint and Google Classroom technology to give presentations to student classrooms
  • Selected and designed lesson plans and curriculum to meet academic objectives
  • Guided students in researching, structuring and presenting debate case
  • Created materials and exercises to illustrate application of course concepts

Business Owner

Cornerstone Management And Support Services NV
Curacao, Curacao
01.2008 - 01.2017
  • Effectively managing and operating electronic security camera systems design, installation and support business for 9 years (own business).
  • Managing 40 local customers and 1 customer in Bonaire.
  • Effectuating business growth from 0 to 25 customers (62.5% growth) in year one.
  • Managing stock supply, purchasing and installation coordination and teams.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals in both Curacao and Bonaire.
  • Trained and motivated employees (3 workers) to perform daily business functions

Strategic Business Developer, Financial Analyst and Business Strategist

UTS N.V
Curacao, Curacao
01.2000 - 01.2002
  • Project manager of several local and off-shore based complex projects.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Developed and deepened client relationships to cement profitable partnerships.
  • Responsible for overall management of large company wide projects consisting of 35 projects:
  • Commercialization of SETELs education unit into independent profitable unit
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Functioned as interim general manager for internet service provider of UTS, named CURINFO for 3 years. Responsible to transform it from business unit to self efficient LLC.

Education

Ph.D. - progress Curaçao

CURISESS-VU Amsterdam
Curacao
02.2019 - Current

MBA - General Management Curaçao

CURISSES
Curacao
03.2006 - 06.2008

BSc - Industrial Engineering & Management

Saxion Hoge School
Amsterdam
11.1999 - 08.2001

Bsc - Telematics (Telecom & ICT

TH, Netherland
Netherlands
08.1992 - 01.1996

Skills

Business Management

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Certification

PRINCEII Project Management

Interests

Musician

Spiritual developer

Sport professional

Community leader

Timeline

Executive Managing Director

Girobank NV
01.2020 - Current

Ph.D. - progress Curaçao

CURISESS-VU Amsterdam
02.2019 - Current

Chief Information Officer

Girobank NV
10.2017 - 01.2019

PRINCEII Project Management

07-2016

Lecturer

ICUC University
01.2008 - 05.2021

Business Owner

Cornerstone Management And Support Services NV
01.2008 - 01.2017

MBA - General Management Curaçao

CURISSES
03.2006 - 06.2008

Deputy Director of IT

Centrale Bank van Curacao and St. Maarten
01.2004 - 11.2017

Strategic Business Developer, Financial Analyst and Business Strategist

UTS N.V
01.2000 - 01.2002

BSc - Industrial Engineering & Management

Saxion Hoge School
11.1999 - 08.2001

Bsc - Telematics (Telecom & ICT

TH, Netherland
08.1992 - 01.1996
Rygane ManuelExecutive Managing Director