Summary
Overview
Work History
Education
Skills
Personal Qualities
Timeline
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Rochanty van Heydoorn Reenis

Rochanty van Heydoorn Reenis

Willemstad

Summary

Experienced professional with comprehensive banking knowledge. Proven ability to enhance customer satisfaction and streamline processes, contributing to overall operational efficiency. Demonstrated expertise in problem-solving and effective communication, ensuring smooth and productive interactions.

Professional in social services with strong background in program development, client advocacy, and community outreach. Known for fostering teamwork and adapting to changing needs while delivering impactful results.

Overview

14
14
years of professional experience
4
4
Languages

Work History

Private Sales & Service Officer Insurance

Maduro & Curiel’s Bank
08.2023 - Current
  • Commercial Account Manager Supporter for 6 months.
  • Represented Bsure in commercial advertising and TV interview campaigns.
  • Improved overall workflow efficiency by implementing standardized procedures across the department.
  • Provided exceptional customer service by promptly responding to client questions and concerns regarding policies and claims.


Customer Support Officer

MCB
01.2021 - 08.2023
  • Efficiently managed phone calls and scheduled appointments for the MCB Pop-up Store , supporting online banking services.
  • Recommended products to customers, thoroughly explaining details.
  • Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
  • Managed high call volumes while maintaining composure and professionalism under pressure.

General Teller

MCB
02.2018 - 01.2021
  • Maintained confidentiality of customer information while assisting with various account-related tasks, ensuring trust and loyalty.
  • Ensured excellent attention to detail when processing complex transactions such as wire transfers or foreign currency exchanges, avoiding errors and delays.

Teller

MCB
12.2013 - 02.2018
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Flight Attendant

EZAir
01.2012 - 11.2013
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.

Education

Level 4 Diploma -

V.S.B.O TKL Level 4
Curacao
07-2007

Commercial Banking and Insurance -

CDC (College of The Dutch Caribbean)
Curacao
07-2013

General Nursing (Level 4) -

IFE (Instituto Pa Formashon Den Enfermeria)
07-2008

Skills

  • Proficient in Microsoft Office Suite: Excel, Word, PowerPoint
  • Strong verbal and written communication skills
  • Experienced in customer service and administrative tasks
  • Ability to manage schedules and appointments efficiently
  • Teamwork and collaboration

Personal Qualities

  • Able to independently organize workload and prioritize tasks effectively
  • Proficient with PC applications and office software
  • Committed to delivering high service standards with timely follow-up
  • Excellent interpersonal and communication skills in multiple languages
  • Skilled in handling telephone communications and scheduling appointments
  • Capable of managing challenging client interactions professionally
  • Open and eager to learn new skills and qualifications as needed
  • General knowledge of banking and insurance sectors

Timeline

Private Sales & Service Officer Insurance

Maduro & Curiel’s Bank
08.2023 - Current

Customer Support Officer

MCB
01.2021 - 08.2023

General Teller

MCB
02.2018 - 01.2021

Teller

MCB
12.2013 - 02.2018

Flight Attendant

EZAir
01.2012 - 11.2013

Level 4 Diploma -

V.S.B.O TKL Level 4

Commercial Banking and Insurance -

CDC (College of The Dutch Caribbean)

General Nursing (Level 4) -

IFE (Instituto Pa Formashon Den Enfermeria)
Rochanty van Heydoorn Reenis