Robert Macdual Caceres Rodriguez

without start of production

Technical service and repair of computers and cell phones

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Consulted with customers to assess needs and propose optimal solutions.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Operations manager of a restaurant serving typical food and Brazilian cocktails.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Enhanced team productivity by providing effective training programs and performance management systems.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
• Established strong vendor relationships, negotiating favorable contracts for products and services.
• Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Coordinated with vendors to procure essential hardware components at competitive prices, optimizing budget allocation towards value-added investments in technology infrastructure upgrades or enhancements.
• Exceeded customer expectations by providing prompt and accurate remote assistance for resolving technical issues efficiently.
• Streamlined technical support processes for improved user satisfaction and faster issue resolution.
• Leveraged advanced problem-solving skills to effectively address complex technical challenges faced by clients or internal teams alike.
• Implemented user-friendly documentation for all technical services provided, facilitating better understanding among non-technical staff members.

• Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
• Launched successful promotional events that increased foot traffic at the casino during off-peak hours.
• Oversaw recruitment process for staff members, ensuring selection of qualified candidates who contributed positively to company culture and performance standards.
• Championed responsible gambling initiatives within the facility, educating patrons about resources available for support should they need assistance.
• Enhanced security measures, reducing instances of theft and ensuring patron safety within the establishment.
• Improved casino operations by streamlining processes and implementing efficient systems.
• Developed marketing strategies to attract new patrons and retain existing customers.
• Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.

• Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
• Reduced operational costs by negotiating vendor contracts and managing inventory effectively.
• Implemented employee training programs to enhance staff skills and knowledge in the casino industry.
• Interpreted and enforced rules for gameplay and betting limits.
• Coordinated staff schedules, rotations and breaks.
• Oversaw money banks for tables and coordinated paperwork for transfers.

• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Conducted training sessions for new hires, ensuring consistent level of service across team.

• Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.
• Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
• Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
• Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.
• Managed personnel scheduling efficiently, ensuring adequate staffing during peak times and minimizing labor costs.
• Implemented effective marketing strategies to attract new customers and retain existing players, contributing to ongoing business growth.

• Restored data on computers and office machines.
• Explained diagnostic findings to customers and outlined repair or service options.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Replaced defective components and parts on malfunctioning computers and office machines.
• Generated reports for customer service issues and repair records.
• Demonstrated increased knowledge of company products and equipment.
• Completed preventive maintenance on machines to enhance production and maintain quality.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Coordinated with vendors to procure essential hardware components at competitive prices, optimizing budget allocation towards value-added investments in technology infrastructure upgrades or enhancements.
• Streamlined technical support processes for improved user satisfaction and faster issue resolution.
• Performed maintenance duties and safely handled chemicals and solutions.

• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Dealt appropriate number of cards to each player and verify placed bets before starting game.
• Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
• Inspected cards and gaming equipment to verify proper functioning and good working order.
• Assisted in training new poker dealers on casino policies, procedures, and game mechanics to uphold company standards.
• Increased table revenue by accurately tracking time played, rake, and tips during each shift.

• Improved teamwork and communication among fellow croupiers through active participation in team meetings and activities.
• Supported fellow croupiers in handling large groups or complex situations, resulting in seamless gameplay transitions.
• Participated in regular professional development trainings to stay current on industry trends and improve job performance.
• Collaborated with security personnel to identify potential threats or instances of cheating at gaming tables.

• Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
• Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
• Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.

• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
• Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
• Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Kept bar presentable and well-stocked to meet customer needs.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.