Plinio Hernandez

I have 2 years of experience in the field of Guest Service and Guest Experience as a Concierge for Sandals Royal Curacao.

I've addressed customer inquiries in a timely and professional manner via phone, email and in-person interactions.

I've greeted guests upon arrival and provided deep orientations to large group of guests at the same time. I can easily handle stressful situations.

I contribute to a positive work environment by maintaining a professional attitude at all times.

In addition to the previously mentioned, I have 6 months of experience as a Front Desk agent, extremely knowledgeable in handling guest arrivals, requests/complaints, international calls and personal check‑ins for a walk in guest. Additionally, I've learned to engage and create a much more personal experience with each guest to assist them with their overall experience whilst in their vacation.

Lastly, I have a wide list of many personal connections with tour services, car rentals, hairdressers, taxi services & more which means I'm capable of offering the guests a premium experience thanks to my wide list of connections and overall knowledge of the island.