ANVA
Pedro Da Silva De Sousa
Business Development Manager
Nightingaleweg 4, Willemstad, Curacao
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results. Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Business Development Manager
Unirisk N.V. / CG United Insurance Ltd.
09.2014 - Current
- Negotiated lucrative contracts with brokers and producers, securing favorable pricing and terms for company.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Mentored junior team members in effective sales techniques, fostering high-performance culture within organization.
- Managed diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Implemented systems and procedures to increase sales.
- Achieved faster turnaround times in application processing by optimizing workflows within underwriting department.
- Achieved faster turnaround times in claims processing by optimizing workflows within claims department.
- Enhanced underwriting efficiency with implementation of automated system for managing application data.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
Back Office Supervisor
Unirisk Aruba N.V. / United Insurance Aruba N.V.
05.2014 - 09.2014
- Enhanced team productivity through regular performance monitoring and feedback sessions.
- Played instrumental role in driving process improvements that led to increased operational effectiveness across various departments within organization.
- Assisted upper management in development of policies and procedures related to back office functions.
- Improved overall workflow efficiency by implementing new back office processes and procedures.
- Reduced error rates by establishing strict quality control measures for all back office tasks.
Auto Claims Adjuster
Unirisk N.V. / United Insurance Ltd.
09.2012 - 05.2014
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout claims process.
- Provided exceptional customer service at all stages of claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Established effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
Auto Claims Coordinator
Unirisk N.V. / United Insurance Ltd.
09.2011 - 09.2012
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during claims process.
- Collaborated with claims supervisors to develop strategies for minimizing loss exposure, contributing to overall financial stability for the organization.
- Reduced turnaround time for claim resolution through proactive follow-ups with involved parties, including medical providers and law enforcement officials.
Claims Handler
Unirisk N.V. / United Insurance Ltd.
03.2010 - 09.2011
- Receive and review auto insurance claims, assessing coverage and determining validity of claims.
- Investigate circumstances surrounding each claim, including obtaining statements from involved parties, witnesses, and experts as necessary.
- Communicate with policyholders, claimants, attorneys, and other stakeholders to gather information and provide updates on claim status.
- Negotiate settlements with claimants or their representatives, ensuring fair and prompt resolution of claims.
- Collaborate with internal teams, including underwriters, adjusters, and legal counsel, to address complex claims and mitigate risk.
Internship
United Insurance Ltd.
10.2009 - 03.2010
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
Education
No Degree - Commercial Banking & Insurance Level 4
Frater Aurelio SBO (2007-2012)
Willemstad, Curacao 05.2001 -
High School Diploma -
St. Jozef VSBO (2005-2007)
Willemstad, Curacao 05.2001 -
High School Diploma -
Maria College Mavo (2002-2005)
Willemstad, Curacao07.2005
Business English EN B-1
Key Corporate
Willemstad, CuracaoSkills
Promotional planning
undefinedSoftware
MS Office (Teams, Word, Excel, Outlook etc)
M-Files
Wordpress
Asana
Zoom
Insurance Data
Qanoa
Football
Football has been a central part of my life since the tender age of 4. It's not just a sport to me; it's a passion, a way of life. My journey in football has been marked by numerous achievements and milestones, each contributing to my growth as a player and as a person.
My early years were spent honing my skills on the field, learning the ins and outs of the game with every kick of the ball. It was during this time that I discovered my love for goalkeeping, a position that demands not only physical prowess but also mental agility and quick decision-making.
One of the highlights of my football career has been my time with Centro Dominguito, where I experienced the thrill of victory as we clinched various championship titles. These moments were not just about winning trophies but also about the camaraderie and teamwork forged on the field.
In 2015, I embarked on a new chapter in my football journey when I joined CVV Willemstad, competing in the second division and helping the team promoting to the prestigious first division. Representing CVV Willemstad has been a privilege, and I'm grateful for the opportunity to showcase my skills at such a competitive level.
Beyond playing, I've also found fulfillment in coaching young talents. For the past 7 years, I've served as the U13 coach, guiding aspiring footballers on their own journey in the sport. Coaching has allowed me to impart my knowledge and passion for the game onto the next generation, fostering their development both on and off the field.
Football isn't just a game; it's a reflection of dedication, perseverance, and teamwork. Whether I'm guarding the goalposts or coaching from the sidelines, football remains an integral part of who I am, shaping me into the player and person I am today.
Timeline
Business Development Manager
Unirisk N.V. / CG United Insurance Ltd.
09.2014 - Current
Back Office Supervisor
Unirisk Aruba N.V. / United Insurance Aruba N.V.
05.2014 - 09.2014
Auto Claims Adjuster
Unirisk N.V. / United Insurance Ltd.
09.2012 - 05.2014
Auto Claims Coordinator
Unirisk N.V. / United Insurance Ltd.
09.2011 - 09.2012
Claims Handler
Unirisk N.V. / United Insurance Ltd.
03.2010 - 09.2011
Internship
United Insurance Ltd.
10.2009 - 03.2010
No Degree - Commercial Banking & Insurance Level 4
Frater Aurelio SBO (2007-2012)
05.2001 -
High School Diploma -
St. Jozef VSBO (2005-2007)
05.2001 -
High School Diploma -
Maria College Mavo (2002-2005)
Business English EN B-1
Key Corporate
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