Nataly Melaan
Administrative Assistant / Bank Teller
Willemstad,Curacao
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic with ability to perform effectively in independent or team environments. Trustworthy Teller offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Consistently accurate in counts and balances. Outgoing personality with attention to delivering outstanding customer experiences.
Overview
5
5
Languages
15
15
Certifications
9
9
years of post-secondary education
25
25
years of professional experience
Work History
Part-Time Personal Assistant /Receptionist Assistant
GuardianGroup Fatum / St. Hill Branch Curacao
Willemstad , Curacao
07.2017 - 12.2018
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Part-time Customer Relations Employee
MCO Training Center Curacao
Willemstad, Curacao
10.2016 - 06.2017
- Maintaining and building a customer relationship by proactively approaching existing and potential customers by phone, email, or chat about courses and training, offered by the company
- Led projects and analyzed data to identify opportunities for improvement.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Part-Time Call Agent Life Insurance
SagicorFinancial Corporation / St. Hill Agency Curacao
Willemstad, Curacao
10.2015 - 03.2016
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Contacting potential clients so to make an appointment for advice on existing products and services of the company and creating rapports through networking, cold calling, referrals, etc.
Teller /Assistant Head Teller
Banco di Caribe Curacao
Willemstad, Curacao
05.2007 - 04.2014
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed customer transactions accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Assist the Vault department and the ATM department
Teller / Customer Documentation Clerk
Girobank N.V. Curacao
Willemstad, Curacao
06.2003 - 11.2007
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Keep track of newly opened and existing accounts and scanning, associating and committing information of those clients and their accounts (Identity Capture Software).
- Assist the Commercial Clients Documentations Department
Administrative Assistant
Bella Galleria Curacao (former Casa Nena furniture gallery)
Willemstad, Curacao
03.2002 - 09.2003
- Recorded expenses and maintained accounting records in Quickbooks
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support by copying, faxing and filing documents.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed accounts payables and receivables.
Aministrative Assitant
Comwest Carpets
Willemstad, Curacao
10.2001 - 08.2002
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Making quotations for customers and the invoicing.
- Keeping track of agreements made for installation, carpet cleaning and other services that had been offered.
Part-time Administrative Assistant
Document Agency
Willemstad, Curacao
03.2000 - 04.2000
- Performed research to collect and record permits data.
- Managed accounts payable and receivable.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Scheduled office meetings and client appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to the Manager and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Assistant
Servisio Sentral di Vigilansia Bonaire (SSV) / Driver License Office
Kralendijk , Bonaire
11.1997 - 02.2000
- Preparing driving tests
- Counter work for driving licenses and permits
- Handling issuing of driving licenses
- Assisting with other activities of the department
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Teller
Maduro & Curiel's Bank NV Bonaire
Kralendijk, Bonaire
06.1991 - 10.1997
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Assisting with other activities of the Operations department
- Assisting the clearing department.
- Processed customer transactions accurately and efficiently.
Education
Hospitality Management -
Alison Online Learning Platform
Online 05.2019 - 05.2019
Inleiding Banbedrijf (Introduction To Banking) -
The Financial Institute
Willemstad, Curacao 06.2006 - 06.2007
Private Investigator -
International Correspondence Schools
Scranton, Pennsylvania 03.1996 - 06.1998
Typist -
Ned. A.S.M.K
Willemstad, CuracaoM.A.V.O -
Scholengemeenschap Bonaire
Kralendijk, Bonaire 08.1985 - 06.1991
Skills
Documentation and reporting
Certification
English for Tourism - Hotel Reception and Front Desk
Timeline
Tourism Industry - Sectors and Career Development
06-2021
English for Tourism - Hotel Reception and Front Desk
10-2019
Preparing to Manage - Skills and Practices
06-2019
Tourism - Introduction to Travel Patterns and Destinations
06-2019
Tourism - Marketing and Promotion
06-2019
Tourism - Introduction to Retail Travel Sales
06-2019
Fundamentals of Operations Management
06-2019
Hospitality Management -
Alison Online Learning Platform
05.2019 - 05.2019
Introduction to the Development of the Tourism Industry
05-2019
Fundamentals of Financial Accounting
05-2019
Part-Time Personal Assistant /Receptionist Assistant
GuardianGroup Fatum / St. Hill Branch Curacao
07.2017 - 12.2018
Part-time Customer Relations Employee
MCO Training Center Curacao
10.2016 - 06.2017
Part-Time Call Agent Life Insurance
SagicorFinancial Corporation / St. Hill Agency Curacao
10.2015 - 03.2016
Communication
04-2012
Money Laundering
06-2008
Teller /Assistant Head Teller
Banco di Caribe Curacao
05.2007 - 04.2014
Inleiding Banbedrijf (Introduction To Banking) -
The Financial Institute
06.2006 - 06.2007
Customer focusing
08-2005
Teller / Customer Documentation Clerk
Girobank N.V. Curacao
06.2003 - 11.2007
Administrative Assistant
Bella Galleria Curacao (former Casa Nena furniture gallery)
03.2002 - 09.2003
Aministrative Assitant
Comwest Carpets
10.2001 - 08.2002
Part-time Administrative Assistant
Document Agency
03.2000 - 04.2000
Self Image / Goal Setting
06-1999
Communication Styles Teambuilding
12-1998
Administrative Assistant
Servisio Sentral di Vigilansia Bonaire (SSV) / Driver License Office
11.1997 - 02.2000
Private Investigator -
International Correspondence Schools
03.1996 - 06.1998
Basic Etiquette & Protocol
08-1992
Teller
Maduro & Curiel's Bank NV Bonaire
06.1991 - 10.1997
M.A.V.O -
Scholengemeenschap Bonaire
08.1985 - 06.1991
Typist -
Ned. A.S.M.K
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