Mishaini Jansen
Human Resource Executive
Curacao,Willemstat
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. With background in financial analysis. Forward-thinking personnel leadership experience. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Finance Officer /HR Assistant
Brion City Hotel
Willemstad, Curacao
05.2023 - Current
- Execute payments and financial transactions with suppliers for prompt acquisition of goods and services.
- Establish and oversee internal controls to protect financial assets.
- Effectively manage operational cash flow and liquidity.
- Monitor and predict cash requirements for proactive financial planning.
- Reduced process discrepancies through measured implementation of performance reporting and data systems
- Invoice B2B clients in accordance with business-to-business transactions.
- Collaborate with cross-functional teams to identify and resolve billing discrepancies, enhancing overall efficiency.
- Administrate processing, tracking, and payment of tax-related invoices.
- Coordinate and manage executives' schedules, calendars, and appointments.
- Conduct monthly reconciliation of bank accounts and take corrective actions on deviations.
- Verify compliance of financial policies and accounting procedures against federal regulations.
- Document human resources records, maintaining confidentiality of sensitive personal information.
- Process monthly payroll for 50+ employees using Payroll 4.
- Update employee records, ensuring compliance with tax regulations.
- Monitor employee attendance and performance to validate punctuality and absences, addressing issues in accordance with company policies and procedures.
- Create and complete personnel action forms for hires, terminations, title changes, and terminations.
Finance Officer | Salary Administrator
Price Match Real Estate / Soemeer Group
Willemstad, Curacao
06.2022 - Current
- Perform assigned support activities to meet account production processing requirements
- Process client requests to research issues, resolve problems, provide information
- Controlling contractor’s hours worked and expense
- Deduct payroll taxes and pass them on tax authorities
- Track additional salary payments
- Administration of account payable and receivable.
- Organized joint sales calls with current customers and outside vendors.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Participate actively in planning and execution of unit’s maintenance
- Handle tenant’s inquiries and complaints
- Manage executives' schedules, calendars, and appointments
- Point person for maintenance, mailing, supplies, bills and general support.
- Conducted regular reviews of operations and identified areas for improvement.
Virtual Agent (Free Lancer)
Flow Curacao LLA Liberty
Willemstad, Curacao
02.2022 - 06.2022
- Responsible for providing support to partners that promotes and generate revenue for inbound/outbound tele-sales and chats
- Guide and support partners in their needs to engage with proper support teams
- Track all partner activities in CRM/PRM case management tool
- Provide Program and Promotions support to Partners
- Support others on team to manage case load
- Responsible to achieve activity goals assigned by manager.
- Used software to prepare sales reports containing customer information related to products and services purchased
- Established strong customer relationships, building recommendations and loyalty
- Verified and improved quality standards by analyzing customer service metrics
Store Representative
US POLO ASSN
Willemstad, Curacao
03.2016 - 02.2022
- Selling product and services using solid arguments to prospective customers
- Performing cost-benefits analyses of existing and potential customers
- Maintaining positive business relationship to ensure future sales
- Create solutions and ensure smooth sales process.
- Supervised guests at front counter, answering questions regarding products.
- Monitored customers for signs of security concerns and escalated issues to management.
Human Resource Assistant- Internship
Ministry of Education, Culture, Science and Sport
Willemstad, Curacao
05.2019 - 11.2019
- Support research and analysis on HR issues/initiatives and undertake projects and committee work to strengthen human resource policies, functions and activities across the Department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Compiled employee records from individual departments to maintain central files.
Education
Bachelor of Science - Human Resources Management
University of Curacao
Curacao 08.2016 - 10.2020
Skills
Fast learner
Debt Management
Payroll Processing
Tax Compliance
Internal Auditing
Cash Flow Management
Troubleshooting
Dependable and Responsible
Analytical and Critical Thinking
Certification
Middle Management in Tourism & Hospitality, 08/2012, 06/2016, Maris Stella SBO
Timeline
Finance Officer /HR Assistant
Brion City Hotel
05.2023 - Current
Finance Officer | Salary Administrator
Price Match Real Estate / Soemeer Group
06.2022 - Current
Virtual Agent (Free Lancer)
Flow Curacao LLA Liberty
02.2022 - 06.2022
Human Resource Assistant- Internship
Ministry of Education, Culture, Science and Sport
05.2019 - 11.2019
Bachelor of Science - Human Resources Management
University of Curacao
08.2016 - 10.2020
Store Representative
US POLO ASSN
03.2016 - 02.2022