Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mishaini Jansen

Human Resource Executive
Curacao,Willemstat

Summary


Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. With background in financial analysis. Forward-thinking personnel leadership experience. Expertise includes benefits administration, compensation structuring and recruitment.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Finance Officer /HR Assistant

Brion City Hotel
Willemstad, Curacao
05.2023 - Current
  • Execute payments and financial transactions with suppliers for prompt acquisition of goods and services.
  • Establish and oversee internal controls to protect financial assets.
  • Effectively manage operational cash flow and liquidity.
  • Monitor and predict cash requirements for proactive financial planning.
  • Reduced process discrepancies through measured implementation of performance reporting and data systems
  • Invoice B2B clients in accordance with business-to-business transactions.
  • Collaborate with cross-functional teams to identify and resolve billing discrepancies, enhancing overall efficiency.
  • Administrate processing, tracking, and payment of tax-related invoices.
  • Coordinate and manage executives' schedules, calendars, and appointments.
  • Conduct monthly reconciliation of bank accounts and take corrective actions on deviations.
  • Verify compliance of financial policies and accounting procedures against federal regulations.
  • Document human resources records, maintaining confidentiality of sensitive personal information.
  • Process monthly payroll for 50+ employees using Payroll 4.
  • Update employee records, ensuring compliance with tax regulations.
  • Monitor employee attendance and performance to validate punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Create and complete personnel action forms for hires, terminations, title changes, and terminations.

Finance Officer | Salary Administrator

Price Match Real Estate / Soemeer Group
Willemstad, Curacao
06.2022 - Current
  • Perform assigned support activities to meet account production processing requirements
  • Process client requests to research issues, resolve problems, provide information
  • Controlling contractor’s hours worked and expense
  • Deduct payroll taxes and pass them on tax authorities
  • Track additional salary payments
  • Administration of account payable and receivable.
  • Organized joint sales calls with current customers and outside vendors.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Participate actively in planning and execution of unit’s maintenance
  • Handle tenant’s inquiries and complaints
  • Manage executives' schedules, calendars, and appointments
  • Point person for maintenance, mailing, supplies, bills and general support.
  • Conducted regular reviews of operations and identified areas for improvement.

Virtual Agent (Free Lancer)

Flow Curacao LLA Liberty
Willemstad, Curacao
02.2022 - 06.2022
  • Responsible for providing support to partners that promotes and generate revenue for inbound/outbound tele-sales and chats
  • Guide and support partners in their needs to engage with proper support teams
  • Track all partner activities in CRM/PRM case management tool
  • Provide Program and Promotions support to Partners
  • Support others on team to manage case load
  • Responsible to achieve activity goals assigned by manager.
  • Used software to prepare sales reports containing customer information related to products and services purchased
  • Established strong customer relationships, building recommendations and loyalty
  • Verified and improved quality standards by analyzing customer service metrics

Store Representative

US POLO ASSN
Willemstad, Curacao
03.2016 - 02.2022
  • Selling product and services using solid arguments to prospective customers
  • Performing cost-benefits analyses of existing and potential customers
  • Maintaining positive business relationship to ensure future sales
  • Create solutions and ensure smooth sales process.
  • Supervised guests at front counter, answering questions regarding products.
  • Monitored customers for signs of security concerns and escalated issues to management.

Human Resource Assistant- Internship

Ministry of Education, Culture, Science and Sport
Willemstad, Curacao
05.2019 - 11.2019
  • Support research and analysis on HR issues/initiatives and undertake projects and committee work to strengthen human resource policies, functions and activities across the Department.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Answered and redirected incoming phone calls for office.
  • Compiled employee records from individual departments to maintain central files.

Education

Bachelor of Science - Human Resources Management

University of Curacao
Curacao
08.2016 - 10.2020

Skills

Fast learnerundefined

Certification

Middle Management in Tourism & Hospitality, 08/2012, 06/2016, Maris Stella SBO

Timeline

Finance Officer /HR Assistant

Brion City Hotel
05.2023 - Current

Finance Officer | Salary Administrator

Price Match Real Estate / Soemeer Group
06.2022 - Current

Virtual Agent (Free Lancer)

Flow Curacao LLA Liberty
02.2022 - 06.2022

Human Resource Assistant- Internship

Ministry of Education, Culture, Science and Sport
05.2019 - 11.2019

Bachelor of Science - Human Resources Management

University of Curacao
08.2016 - 10.2020

Store Representative

US POLO ASSN
03.2016 - 02.2022

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Mishaini JansenHuman Resource Executive