Melanie Curiel
Mahuma #11
Summary
My name is Melanie Curiel I was born on 5 January 2002.
I'm an enthusiastic and hardworking professional with a strong passion for helping people and ensuring satisfaction. I am always eager to learn new skills, get more knowledge . I'm dedicated to delivering high-quality service and love working as part of a team to achieve great results.
Overview
3
3
years of professional experience
Work History
EL Gaucho
12.2021 - 12.2022
- Learned to work with the restaurants ordering and payment system, improve speed and accuracy.
- Developed strong communication and multitasking skills in fast- paced environment.
- Provided excellent customer service, ensuring a positive dining experience for guests,
Front Desk Agent
Mangrove Beach Corendon Curacao
09.2023 - 06.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collected room deposits, fees, and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Hotel Waiter
Curacao Marriott Beach Resort
12.2024 - Current
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
Education
High School Diploma -
VSBO ST.PAULUS
01-2020
IFE ( Instituto Pa Formashon Den Enfermeria
01-2023
Language
Intrests
Skills
- Customer service & hospitality
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Calm under pressure
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Hotel Waiter
Curacao Marriott Beach Resort
12.2024 - Current
Front Desk Agent
Mangrove Beach Corendon Curacao
09.2023 - 06.2024
EL Gaucho
12.2021 - 12.2022
High School Diploma -
VSBO ST.PAULUS
IFE ( Instituto Pa Formashon Den Enfermeria
Language
Intrests
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