Üllton Henriquez

Car parts sales and advice clients on when to and how to replace items or parts

Interacting between client and mechanic for repair

• Helped sales team complete sales and finalize process.
• Grew sales utilizing business-to-business sales tactics.
• Analyzed sales, wrote sales reports and set sales goals for counter at store.
• Used Software to document sales activities and sales pipelines.
• Employed sales techniques to achieve Number% success rate closing sales.
• Placed sales calls and handled sales for incoming customer calls.
• Worked with sales managers to drive and monitor sales prospecting.

Selling parts and advice for service at the shop

• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Negotiated contracts skillfully, securing favorable terms for both company and client.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Developed relationships with clients for increased loyalty and repeat business.
• Increased average transaction value by upselling complementary products or services based on customer needs.
• Increased sales and customer satisfaction through personalized servicing.
• Worked to build relationships with customers and built potential for additional sales.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

• Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
• Assisted in training new crew members on company policies, procedures, and best practices in cleaning operations.
• Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
• Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.

• Received positive feedback from clients due to exceptional workmanship and professional demeanor throughout projects.
• Provided excellent customer service by explaining the workings of installed systems to clients in a clear and concise manner.

• Completed routine oil changes and tire rotations efficiently, extending the life of customers'' vehicles while reducing long-term maintenance costs.
• Developed strong relationships with parts suppliers to secure competitive pricing for the garage and its customers.
• Optimized the use of shop resources including lifts, air compressors, and specialized tools to enhance overall workflow efficiency.
• Assisted customers with understanding their vehicles'' needs, resulting in higher trust levels and repeat business.

• Reduced callbacks by performing thorough inspections, testing, and quality checks on all installations.
• Demonstrated adaptability by working on diverse projects, including residential, commercial, and industrial environments.