Liandro J. S. Fernandez Rios
Willemstad,CW
Summary
Motivated and detail-oriented professional with a strong background in streamlining processes, developing technical solutions, and driving sales growth. Working in fast-paced environments, while doing deep research enable me to develop new and practical strategies to solve problems and deliver results. With a focus on improving systems and aligning technical efforts with targeted goals, I'm always looking for ways to add value. Committed to learning and growing, I bring adaptability, efficiency, and a passion for success.
Overview
17
17
years of professional experience
Work History
Warranty Specialist
A&F Motors N.V / The Freedom Machines N.V
10.2014 - Current
- Warranty claim processing, ensuring timely resolutions and compliance with BRP / YAMAHA standards while maintaining client satisfaction.
- Managed parts inventory and provided tailored brand recommendations, combining technical expertise with a customer-focused approach.
- Conducted research to support mechanic staff with the latest parts and technical solutions, improving repair efficiency.
- Coordinated logistics and order fulfillment, ensuring timely delivery of parts and units.
- Supported sales efforts by addressing client inquiries and offering practical solutions to meet customer needs.
- Applied process improvements and practical solutions to align technical operations.
- Provided IT support across technical systems, troubleshooting hardware, software, and network issues to ensure smooth operations.
- Leveraged mechanic certifications to enhance technical expertise, constantly seeking opportunities to learn and apply new skills to improve service delivery and operational efficiency.
IT Technical Support Specialist
Telecom Businesses Solution / EOGC Wireless N.V
12.2010 - 02.2013
- Delivered prompt and effective IT support, ensuring seamless functionality and high user satisfaction.
- Diagnosed and resolved complex hardware, software, and network issues efficiently.
- Collaborated with vendors to address and resolve system issues, maintaining a stable IT environment.
- Managed high call volumes and prioritized technical support requests.
- Installed, configured, and maintained computer systems and network connections.
- Tested and deployed new hardware and software solutions.
Warehouse Operator
Hucor Holding NV
06.2008 - 09.2009
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Increased efficiency in picking and packing processes, employing systematic approaches.
- Optimized storage solutions, creatively utilizing space for easy access to popular items.
Education
Basis School Diploma -
Nechi Peters College
CW07.2004
High School Diploma -
SKAIH VSBO
CW07.2008
Associate of Applied Science - Information Technology
Frater Aurelio SBO
CW07.2012
Comptia A+ - Computer And Information Systems
Easy Computer Training Center
Cw01.2013
Comptia N+ - Network And System Administration
Easy Computer Training Center
CW07.2014
Skills
- Parts Management
- Warranty Administration
- Technical Support
- Mechanic Support
- Logistics Coordination
- Sales Support
- Process Optimization
- Adaptability and Problem-Solving
- Customer Service
- Critical thinking
- Lifelong Learning
Personal Information
- ID Number: 1990.04.18.12
- Place of Birth: Venezuela
- Date of Birth: 04/18/90
- Nationality: Dutch
- Marital Status: Unmarried
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Dutch
Upper intermediate (B2)
Papiamento
Bilingual or Proficient (C2)
Timeline
Warranty Specialist
A&F Motors N.V / The Freedom Machines N.V
10.2014 - Current
IT Technical Support Specialist
Telecom Businesses Solution / EOGC Wireless N.V
12.2010 - 02.2013
Warehouse Operator
Hucor Holding NV
06.2008 - 09.2009
Basis School Diploma -
Nechi Peters College
High School Diploma -
SKAIH VSBO
Associate of Applied Science - Information Technology
Frater Aurelio SBO
Comptia A+ - Computer And Information Systems
Easy Computer Training Center
Comptia N+ - Network And System Administration
Easy Computer Training Center
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