Lakeisha Connor
Front Office Agent
Willemstad
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
5
5
Languages
Work History
Intern in the Front office department
Livingstone Resort Curacao
03.2017
Intern in the house keeping department
Academy Hotel Curacao
02.2017
Intern in housekeeping, and Food and beverage department
Hilton hotel Curacao
01.2017
Front Desk Agent
Curacao Marriott Beach Resort & Emerald Casino
09.2023 - Current
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Teller & cashier supervisor
Van den Tweel Zeelandia
01.2018 - Current
- All around employee , can work the cash register , cafe , teller and supervisor position.
F&B Hostess
Curacao Marriott Beach Resort & Emerald Casino
11.2022 - 09.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
All around Intern
Bario Hotel
02.2020 - 04.2020
Waiter
Tom Josepha
01.2015 - 01.2018
Intern in the front office and maintenance department
Oyster Bay Beach Resort
04.2017 - 08.2017
Administration intern
Curoil
06.2016 - 08.2016
Education
Major in Economics and Society -
Kolegio Alejandro Paula
08.2010 - 05.2016
MBA - Major in Hospitality And Tourism Management
Inter Continental University of The Caribbean
Curacao 05.2016 - Current
Quickbooks
New Technology Training Center And Services
Curacao06.2024
Skills
Quantitative solving
undefinedPersonal Information
- Place of Birth: Curacao
- Date of Birth: 02/09/98
- Gender: Female
- Nationality: Dutch
References
- Stephen Carrera, Ex-Manager at Van den Tweel Supermarket, Willemstad, +5999 6848518
- Sharmeline Martina, Teamleider kassa at Van den Tweel Supermarket, Willemstad, +59996661097
- Mirugia Brown, HR manager at Oyster Bay Beach resort, Phillipsburg, St.Maarten, +17215203187
- Talisha Binda,Front office Manager at Curacao Marriott Beach Resort ,Willemstad,Curacao,+59995650939
- Monique Paulina, F&B Manager at Curacao Marriott Beach Resort , Willemstad,Curacao ,+59995112986
Extracurricular Activities
Church School leader, 10/01/21, Present, Willemstad
Timeline
Front Desk Agent
Curacao Marriott Beach Resort & Emerald Casino
09.2023 - Current
F&B Hostess
Curacao Marriott Beach Resort & Emerald Casino
11.2022 - 09.2023
All around Intern
Bario Hotel
02.2020 - 04.2020
Teller & cashier supervisor
Van den Tweel Zeelandia
01.2018 - Current
Intern in the front office and maintenance department
Oyster Bay Beach Resort
04.2017 - 08.2017
Intern in the Front office department
Livingstone Resort Curacao
03.2017
Intern in the house keeping department
Academy Hotel Curacao
02.2017
Intern in housekeeping, and Food and beverage department
Hilton hotel Curacao
01.2017
Administration intern
Curoil
06.2016 - 08.2016
MBA - Major in Hospitality And Tourism Management
Inter Continental University of The Caribbean
05.2016 - Current
Waiter
Tom Josepha
01.2015 - 01.2018
Major in Economics and Society -
Kolegio Alejandro Paula
08.2010 - 05.2016
Quickbooks
New Technology Training Center And Services
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