Jurenscka Kroon-Rosinda
KYC/AML Senior Specialist
Bottelier Kav. 17
Summary
Reliable, responsible, trustworthy and a team player. Skilled in adjusting to unforeseen situations. Resilient and tenacious with self-improvement. Knowledgeable about the KYC/AML procedures, regulations and policies. Goal oriented and driven for results.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
KYC/AML Senior Specialist
Citco Fund Services
09.2021 - Current
- Being responsible for verifying the identity of customers, assessing potential risks, and ensuring compliance with regulations and policies.
- Conducting thorough due diligence on new and existing customers, reviewing and analyzing customer documentation, and flagging any suspicious or fraudulent activity.
- Mentored new hires during their probation period and continued guidance afterwards.
- Took over for absentees and continued to deliver satisfactory customer service.
- Review the work performed by the colleagues.
Customer Sales & Services Officer
Banco di Caribe N.V.
01.2018 - Current
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Sold and cross-sold bank products to new and existing customers.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Maintained friendly and professional customer interactions.
- Continued education on current banking products and services through BDC Academy program.
- Advised clients on personal loans.
Client Documentation Officer
Banco di Caribe N.V.
04.2016 - 01.2018
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered complete files with client's information according to the rules and regulations.
Cashier & Desk Information Employee
Kooyman B.V.
07.2009 - 04.2016
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Prepared and submitted end-of-shift reports using Point-of-Sale..
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up at other locations.
Peer Educator
Fundashon pa Maneho di Adikshon
07.2013 - 08.2015
- Worked closely with social workers and psychologists to ascertain information that needed to be discussed in presentation.
- Presented information regarding addiction, alcohol and drugs to groups of 30+ people.
- Researched material extensively before giving informative presentations.
Social Worker Intern
Ministerie van Sociale Ontwikkeling, Arbeid & Welzijn
06.2013 - 04.2014
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained contact with clients by calling and visiting clients' homes.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
Social Worker Intern
Stichting Reclassering Curacao
12.2011 - 12.2011
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
Education
MBO - Inleiding Bankbedrijf
NIBE
02.2018 - 05.2018
Bachelor of Social Work - Social And Legal Services
University Of Curacao
08.2010 - 11.2015
High School Diploma -
Peter Stuyvesant College
08.2006 - 06.2010
Skills
Public speaking
Good listening skills
Analytical skills
Customer Service
Communication
Planning & Organization
Adaptability
Teamwork
Languages
English
Dutch
Spanish
Papiamentu
Software
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
SPSS
Affiliations
2011 - UNA Toast Master's Club
2016 - Elite Toast Master
Timeline
KYC/AML Senior Specialist
Citco Fund Services
09.2021 - Current
MBO - Inleiding Bankbedrijf
NIBE
02.2018 - 05.2018
Customer Sales & Services Officer
Banco di Caribe N.V.
01.2018 - Current
Client Documentation Officer
Banco di Caribe N.V.
04.2016 - 01.2018
Peer Educator
Fundashon pa Maneho di Adikshon
07.2013 - 08.2015
Social Worker Intern
Ministerie van Sociale Ontwikkeling, Arbeid & Welzijn
06.2013 - 04.2014
Social Worker Intern
Stichting Reclassering Curacao
12.2011 - 12.2011
Bachelor of Social Work - Social And Legal Services
University Of Curacao
08.2010 - 11.2015
Cashier & Desk Information Employee
Kooyman B.V.
07.2009 - 04.2016
High School Diploma -
Peter Stuyvesant College
08.2006 - 06.2010
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