Ideliënne Reenis
-
Willemstad, Curacao
Summary
Aspiring human resource management professional, passionate about creating collaborative work environments with strong communication skills, a proactive problem-solving approach, and a dedication to driving success.
Overview
14
14
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Customer Service Agent
TUI Dutch Caribbean
04.2024 - Current
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
Human Resources Intern
TUI Dutch Caribbean
10.2023 - 03.2024
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Answered phone and performed clerical duties to assist human resources department.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Conducted exit interviews with departing employees, providing valuable feedback for HR team members to assess and improve organizational practices.
Customer Service Agent
TUI Dutch Caribbean
04.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Room Service Attendant/Waitress/Cashier
Dreams Curaçao Resort & Spa
01.2019 - 04.2023
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress/Cashier
Hilton Curaçao
01.2016 - 01.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Banquet Server
Avila Beach Curaçao
01.2012 - 01.2016
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Handled food and beverage orders for guests, delivering prompt and friendly service.
Education
Bachelor of Applied Science - Human Resource Management
University of Curaçao
12-2025
Bachelor - English Education
University of Curaçao
06-2017
HAVO diploma -
Maria Immaculata Lyceum
06-2014
Skills
Problem Solving
Time Management
Leadership
Communication
Attention to detail
Teamwork
Certification
Peer Educator Training 2016 | Fundashon pa Maneho di Adikshon
Awards
Employee of the year December 2019 | CHATA (Curaçao Hospitality & Tourism Association)
Timeline
Customer Service Agent
TUI Dutch Caribbean
04.2024 - Current
Human Resources Intern
TUI Dutch Caribbean
10.2023 - 03.2024
Customer Service Agent
TUI Dutch Caribbean
04.2023 - 10.2023
Room Service Attendant/Waitress/Cashier
Dreams Curaçao Resort & Spa
01.2019 - 04.2023
Waitress/Cashier
Hilton Curaçao
01.2016 - 01.2019
Banquet Server
Avila Beach Curaçao
01.2012 - 01.2016
Bachelor of Applied Science - Human Resource Management
University of Curaçao
Bachelor - English Education
University of Curaçao
HAVO diploma -
Maria Immaculata Lyceum
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