Heinrich Mathilda

• Conducting an in-depth analysis of functionalities and translating them into user stories based on technical and business insights
• Engaging stakeholders to gather requirements and ensure alignment
• Conducting data analysis to assist the development team in identifying and resolving issues
• Writing test cases and leading user acceptance testing (UAT)
• Creating technical documentation and manuals for end-users
• Conducting training sessions to help users transition to the new system
• Leading the development team to ensure timely and effective delivery
• Collecting requirements from stakeholders and super users
• Documenting and improving business processes
• Leading user acceptance testing (UAT)
• Acting as Scrum Master to guide the development team and follow Scrum practices
• Training end-users

Projects I am worked on are:

• The development of a new cashier system for Guardian Group Dutch Caribbean
• The implementation of CRM system for Guardian Group Dutch Caribbean

• Collaborating with stakeholders and super users to gather and analyze requirements, translating them into detailed user stories
• Investigating and resolving production issues, providing solutions, and ensuring proper documentation
• Analyzing, documenting, and optimizing business processes
• Create test plans and documentation to support quality assurance efforts
• Developing functional design documents to guide development and implementation
• Delivering training sessions to end-users, ensuring effective adoption of new systems and processes
• Coordinating with development teams to prioritize tasks and ensure alignment with project timelines and deliverables
• Give support to the end users

I contributed to the following projects:

• Rebuilding of the Border Management System (ACTBMS)
• Digital Immigration Card for Curaçao

• The developer of Shipmate a software that automates the Liner and the Operations department for shipping agencies on Curaçao
• The developer of CustomMate a software that automates all aspects of manifesting and declaring cargo to customs integrated with ASYCUDA
• Collaborating with stakeholders and super users to gather and analyze requirements
• Investigating and resolving production issues
• Delivering training sessions to end-users, ensuring effective adoption of new systems
• Give support to the end users

• The developer of FreightMate a software that handles all aspects of the freight forwarding business on Curaçao
• Collaborating with stakeholders and super users to gather and analyze requirements
• Investigating and resolving production issues
• Delivering training sessions to end-users, ensuring effective adoption of new systems
• Give support to the end users

• My assignment was to analyze the computerized systems of Guardian Group Fatum for the changes that have to be done in the system before January 1, 2011, as a result of the new political structure of the Netherlands Antilles that took place on October 10, 2010

• My assignment was to analyze and design the reports needed for the management, to track student performance, attendance, behavior, and participation in school activities