Fabienne Laken
English Teacher
Kaya Harmonia 129
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
English Teacher (Intern)
Maris Stella VSBO (Rk School Bestuur)
08.2023 - 05.2024
- Plan dynamic lessons to increase student comprehension of books and literary concepts.
- Implement project-based learning activities that encourage collaboration, critical thinking, and problem-solving skills among students.
- Assess and evaluate student performance through standardized testing.
- Lead interesting and diverse group activities to engage students in course material.
Front and Back Office Agent
Livingstone Jan Thiel Resort
04.2017 - 12.2021
- Deliver above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Maintain files and records by implementing effective filing systems that boost efficiency and organization.
- Train new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Participate in regular team meetings to discuss progress, share updates, and address any challenges or concerns impacting back-office operations.
- Maintain inventory for back-office supplies, computers, and workstations.
- Resolve service-related problems and document actions in systems.
English Teacher (Intern)
Scholen Gemeenschap Otrobanda (DOS)
08.2019 - 06.2020
- Construct various formative and summative assessments to measure student progress.
- Plan dynamic lessons to increase student comprehension of books and literary concepts.
- Improve classroom management by implementing consistent routines and clear expectations for behavior.
- Design and implement assessments to measure student progress in English language learning.
- Increase student motivation by providing timely feedback and recognizing individual achievements.
- Enhance student comprehension by incorporating visual aids and hands-on activities in lessons.
Call Center Representative
Zonet B.V
11.2015 - 06.2016
- Manage high call volumes while providing exceptional customer support and maintaining professional composure.
- Respond to customer calls and emails to answer questions about services.
- Promptly respond to inquiries and requests from prospective customers.
- Approve and terminate customer contracts upon request.
- Follow up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor Education - BEd in English
University of Curaçao Dr. Moises Da Costa Gomez
Jan Noorduynweg 111 08.2018 - 06.2024
College Education - Tourism Management
The College of The Dutch Caribbean
Landhuis Groot Davelaar Z/n 08.2014 - 07.2018
Preparatory Secondary Education - Hospitality And Tourism
Scholen Gemeenschap Otrobanda
Pater Eeuwensweg Z/n 08.2012 - 07.2014
Skills
Creative Writing
Microsoft Office
Organizational Skills
Problem-solving aptitude
Certification
Customer Service
Timeline
English Teacher (Intern)
Maris Stella VSBO (Rk School Bestuur)
08.2023 - 05.2024
English Teacher (Intern)
Scholen Gemeenschap Otrobanda (DOS)
08.2019 - 06.2020
Bachelor Education - BEd in English
University of Curaçao Dr. Moises Da Costa Gomez
08.2018 - 06.2024
Customer Service
06-2017
Front and Back Office Agent
Livingstone Jan Thiel Resort
04.2017 - 12.2021
Call Center Representative
Zonet B.V
11.2015 - 06.2016
College Education - Tourism Management
The College of The Dutch Caribbean
08.2014 - 07.2018
Preparatory Secondary Education - Hospitality And Tourism
Scholen Gemeenschap Otrobanda
08.2012 - 07.2014
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