Caren Abreu Aquino
Digital Officer
Summary
Customer-focused professional with 10+ years of experience in the banking sector. Specialized in digital customer processes, administrative handling of financial products, and multi-channel support. Combines analytical insight with a service-oriented approach and strong communication skills. Results-driven, organized, and continuously focused on professional growth.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Digital Officer in Digital Department
Orco Bank N.V.
05.2023 - Current
- Responsible for all the account opening applications and lending applications (personal loan, car loan, overdraft and credit card) that are submitted through the website. Assisting the clients (phone, e-mail, teams) while they are on the website to make the process smoother.
Project Team Member
ORCO Bank
01.2025 - 02.2025
- Assisted at ORCO Bank Sint Maarten in support of the organizational merger between ORCO and FCIBC. Customer support provided during the distribution of bank cards, including guidance on usage and features.
Project
Team Member Workstream Workgroup FCIBC Sint Maarten
07.2024 - 10.2024
- The ORCO working group was tasked with reviewing the products used by FCIBC Sint Maarten and comparing them with those of ORCO Sint Maarten Branch. Based on this comparison, decisions were made on which products could be combined or integrated during the merger between ORCO Bank and FCIBC.
Project Team Member
ORCO Bank
05.2024 - 06.2024
- Assisted at ORCO Bank Curaçao in support of the organizational merger between ORCO Bank Curaçao and FCIBC Curaçao. Customer support provided during the distribution of bank cards, including guidance on usage and features.
Project
Team Member Workstream Workgroup FCIBC Curaçao
11.2023 - 05.2024
- The ORCO working group was tasked with reviewing the products used by Curaçao and comparing them with those of ORCO Curaçao. Based on this comparison, decisions were made on which products could be combined or integrated during the merger between ORCO Bank and FCIBC Curaçao.
Assistant Account Executive Retail
Orco Bank N.V.
09.2019 - 04.2023
- Assist assigned account managers with daily tasks, account opening, handling Time deposits, handling clients personally and through email or phone. Handling Bank Confirmations, create Bank reference letter.
Customer Support Assistant
Orco Bank N.V.
08.2015 - 09.2019
- Create ATM Cards, Credit Cards, Token Profile (online banking) file, Clearing, assist clients through e-mail, by telephone and personally, insert travel notes, insert client complaints. Back Up Teller (TL-9 Cash Area) (description below). Back Up Head Teller (Supervisor) Main Vault en Sub Vault administration, Recording and Deposit CBCS.
Teller
Orco Bank N.V.
05.2012 - 08.2015
- Teller (permanent service: 1 Feb 2013) Orco Bank N.V. Cashier Transactions (Deposit, withdrawal, etc.), Back up Customer Support: Create ATM Cards, Online Banking, Travel Notes ATM & Credit Card, file, scanning.
Assistant administration
Wiltraco N.V
07.2011 - 01.2012
- Enter cash register in QuickBooks, filing documents, scanning, some front desk work, and sales assistant, assistant in warehouse.
Trainee
Mercantil Bank (Curacao) N.V.
09.2009 - 04.2010
- Archiving, entering documents in computer system, treating customers, calling customers, typing letters, administrative work.
Commercial employee / Assistant warehouse manager
Angelo, Jeans Alley en Timberland
12.2006 - 09.2009
- Saleswoman, treating customers.
Education
Bachelor - Business Administration Major General Management
The Inter-Continental University of The Caribbean (ICUC)
06-2027
MBO niveau 4 - Commercieel Bank- en Verzekeringswezen
College of the Dutch Caribbean (CDC)
06.2010
Sector Economie leerweg TKL - undefined
St. Paulus V.S.B.O.
06.2007
Brug klas (1ste, 2de) - undefined
Mgr. Zwijsen College
06.2005
Skills
Microsoft Office (Word, Excel, PowerPoint)
Bank mate
TBS (The Bankcard System /Credit Card System)
Euronet (ATM bank system)
PowerCash (Online Banking System)
EZBusiness (EZCard Online for Credit Card (bank system))
Text banking (bank system)
Matrix (bank system)
PEGA CS / KYC (account opening and maintenance bank system)
Rules ware Risk (account opening bank system)
Loan App (Credit Financial Agreement system)
Organized
Problem-solving
Independent
Good team worker
Punctual
Persevering
Flexible
Creative
Professional
Good communication skills
Training and Courses
- AML/CFT/CPF Awareness + Policies, Monitoring & Reporting - Orco Bank Orco Bank & Aruba Bank Academy (OBAB Academy) October 2025
- Business Continuity Management Awareness Orco Bank & Aruba Bank Academy (OBAB Academy) Juni 2025
- Lean Process and Six Sigma Orco Bank & Aruba Bank Academy (OBAB Academy) Maart 2025
- ML in Real Estate Orco Bank & Aruba Bank Academy (OBAB Academy) September 2024
- 2024 Annual AML/CFT Risk Awareness Orco Bank & Aruba Bank Academy (OBAB Academy) September 2024
- 2024 Integrity Training Orco Bank & Aruba Bank Academy (OBAB Academy) Juli 2024
- Armed Robbery Awareness Orco Bank & Aruba Bank Academy (OBAB Academy) Maart 2024
- Proliferation Financing Awareness Orco Bank & Aruba Bank Academy (OBAB Academy) Juni 2023
- 2023 Annual AML/CFT Risk Awareness Orco Bank & Aruba Bank Academy (OBAB Academy) Juni 2023
- 2022 Customer Service Training Orco Bank & Aruba Bank Academy (OBAB Academy) Oktober 2022
- Balans Sheet Analysis Lindenhaeghe Oktober 2022
- 2022 AML/CFT Learning Path Orco Bank & Aruba Bank Academy (OBAB Academy) September 2022
- Sanctions Compliance Awareness Orco Bank & Aruba Bank Academy (OBAB Academy) September 2022
- 2022 Annual AML/CFT Risk Awareness Orco Bank & Aruba Bank Academy (OBAB Academy) September 2022
- Banking Fundamentals (Virtual classroom) Lindenhaeghe September 2021
- Cyber Security Awareness 2021 Orco Bank & Aruba Bank Academy (OBAB Academy) September 2021
- AML/CFT & Covid 19 Orco Bank & Aruba Bank Academy (OBAB Academy) September 2021
- Balanslezen (Virtual classroom) Lindenhaeghe July 2021
- Digital Adviseren (Virtual classroom) Lindenhaeghe June 2021
- Cyber Security Awareness 2020 Orco Bank & Aruba Bank Academy (OBAB Academy) May 2020
- Developing Creativity Orco Bank & Aruba Bank Academy (OBAB Academy) May 2020
- Business Acumen Orco Bank & Aruba Bank Academy (OBAB Academy) April 2020
- Executive and Personal Assistants Orco Bank & Aruba Bank Academy (OBAB Academy) April 2020
- Proposal Writing Orco Bank & Aruba Bank Academy (OBAB Academy) April 2020
- Cyber Security Awareness 2019 Orco Bank & Aruba Bank Academy (OBAB Academy) November 2019
- CSPNTO 102 Raising awareness in Cybersecurity Deloitte September 2018
- Customer Support Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- Customer Service Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- Communication Skills Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- Stress Management Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- Access 2016 Essentials Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- Managing Personal Finances Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- Handling a Difficult Customer Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- Conflict Resolution Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- Improving Self-Awareness Orco Bank & Aruba Bank Academy (OBAB Academy) Aug 2018
- KYC CDD Association of Certified Anti-Money Laundering Specialists (ACAMS) April 2018
- Training Customer Service Optima Curaçao August 2017
- WFM Module Basis Curaçao The Financial Institute July 2017
- Socratic Selling ERC A&V 2020 Programs, C.A. May 2016
- MS Excel 2013 “Basic” Netpro October 2015
- Compliance Basis Training 2015 Balance Compliance June 2015
- Inleiding Bankbedrijf 2013 Het Nederlands Instituut voor het Bank-, Verzekerings- en Effectenbedrijf (NiBE) /SW May 2015
- All Staff AML/CFT Awareness Training Orco BANK NV/i-KYC October 2014
- Compliance Training Balance Compliance June 2012
- Políticas y Procedimientos de Administración del Riesgo de lavado de dinero y financiamiento al terrorismo Francisco Odreman Y Asociados, S.C. November 2010
- Seminario annual del grupo Mercantil sobre prevención y control de lavado de dinero y financiación del terrorismo Consultares Internacionales de Prevención y Control C.A. (CIPREC) November 2009
Timeline
Project Team Member
ORCO Bank
01.2025 - 02.2025
Project
Team Member Workstream Workgroup FCIBC Sint Maarten
07.2024 - 10.2024
Project Team Member
ORCO Bank
05.2024 - 06.2024
Project
Team Member Workstream Workgroup FCIBC Curaçao
11.2023 - 05.2024
Digital Officer in Digital Department
Orco Bank N.V.
05.2023 - Current
Assistant Account Executive Retail
Orco Bank N.V.
09.2019 - 04.2023
Customer Support Assistant
Orco Bank N.V.
08.2015 - 09.2019
Teller
Orco Bank N.V.
05.2012 - 08.2015
Assistant administration
Wiltraco N.V
07.2011 - 01.2012
Trainee
Mercantil Bank (Curacao) N.V.
09.2009 - 04.2010
Commercial employee / Assistant warehouse manager
Angelo, Jeans Alley en Timberland
12.2006 - 09.2009
MBO niveau 4 - Commercieel Bank- en Verzekeringswezen
College of the Dutch Caribbean (CDC)
Sector Economie leerweg TKL - undefined
St. Paulus V.S.B.O.
Brug klas (1ste, 2de) - undefined
Mgr. Zwijsen College
Bachelor - Business Administration Major General Management
The Inter-Continental University of The Caribbean (ICUC)