Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 18+ years history of success in Retail industry.
Overview
17
17
years of professional experience
Work History
Branch Manager
Omni Electronics
Curacao, Netherland Antilles
11.2014 - Current
Managing 10000 /sq feet Electronic/Furniture & Optical store under the one roof with the team of 13 team members
Directed daily operations of the branch, including customer service, sales and marketing activities.
Monitored financial performance of the branch on a Daily/Weekly and Monthly basis.
Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
Engaged employees in business processes with positive motivational techniques.
Created reports summarizing operational performance metrics for senior management review.
Monitor stock status and provide feedback to the purchasing department
Support marketing initiatives based on market demand and competitor analysis.
Monitoring closely what competition is doing and what is the new product is available in the market
Handle major projects, particularly in commercial air conditioning
Conduct special events for corporate clients to enhance sales
Contributing 60-63 % business in total group sales
Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Area Manager
Sahara Q shop Ltd
, India
03.2013 - 10.2014
Managed 76 Q shops in 10 Districts in Rajasthan
Provided franchisees with support in retail operations and sales enhancement
Coordinated with warehouses to ensure stock availability
Oversaw operations of 3 company-owned stores
Successfully opened new franchise locations
Managed QMS sales and team performance
Conducted training sessions for sales executives.
Store Manager
Reliance Retail Ltd.
, India
03.2007 - 02.2013
Managed a 9000 sq/Ft Superstore with a team of 20+ team members.
Achieved sales targets and optimized profitability
Managed store personnel and ensured adherence to company policies
Maintained high standards of customer service
Implemented effective merchandising strategies
Minimized stock loss through strict inventory control
Received several awards and promotions for performance excellence.
Skills
Employee Development
Sales management
Customer Service
Relationship building and management
Branch Operations Management
Staff Training& Staff Supervision
Event Planning
Public Speaking
Team Player
Decision-Making & Marketing
Proficient in MS Office
Accomplishments
Have been rewarded for highest per Sq/ft Sales in 2019
Promoted to Store Manager of Reliance Super(10000 SQ/Feet) in 2012.
Received certificates of excellence for controlling store losses and performance in 2011-2012
Awarded for delivering maximum promotions to staff in 2010
Promoted from ASM to SM within 9 months.
Recognized as the Best ASM in 2007.
Summary Of Qualification
MBA in Retail Management, 2013
BACHELOR’S OF Science (Univ. of Rajasthan), 2002-2005