Belky's De Jesus da Silva
Corporate Supervisor
Curacao
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Corporate Supervisor
Maduro Travel Curacao/Bonaire
01.2020 - Current
- Supervising the account of Bonaire Rijksdienst Caribisch Nederland (National Office of the Caribbean Netherlands)
- Responsible for the smooth running of business for our corporate client
- Secure the smooth running of all business trips of all the employees within the company and Dignitaries
- Making sure there is constant contact for proper care and results of our services
- See to it that if there are possible complaints, they are also resolved with the best possible outcome
- In charge of the invoicing process, making sure that it is sent in time to be collected, when not, make certain, this is resolved as quickly as possible
- Ensuring quality management and improving our services, with a view to cost savings
Event Planning Assistant
Eventi Diverso
05.2016 - Current
- assist in wedding planning and execution of the weddingday assisting in the planning and implementation of corporate events Ensure that the events proceed according to the script. Resolve any problems that might arise.
- Collaborated effectively with events and venue staff, enhancing smooth operations before, during and after gigs.
- Established and maintain safe, controlled environment for wedding and corporate events.
- Facilitated on-site event setup and breakdown, adhering strictly to venue policies and timelines.
- Assisted customers in handling personal items and articles in changing rooms.
- Granted access to VIP locations, verifying customer information with professionalism.
- Managed guest lists, sent out invitations, and handled RSVPs to facilitate smooth event entry processes.
- Used customer service expertise to enhance audience enjoyment and provide first-class event experiences.
- Provided on-site support during events, addressing any issues promptly to ensure guest satisfaction.
- Helped set up venue for special events by locating furniture and building desired arrangements.
- Coordinated logistics and scheduling for countless corporate events, leading to seamless execution.
Sales Agent
Seawings Shipping Company
01.2019 - 01.2020
- Visiting companies to provide shipping services, to take care of their products shipping from anywhere in the world to Curacao
- Making sure it is as cost effective as possible for the client
Corporate Agent
Inselair Airlines Curacao
01.2018 - 01.2019
- In charge of visiting all companies that made bookings through the airline and checking what can be improved in the service
- In addition, providing training on how to use the airline's own booking engine
- Unfortunately, the Airline was declared bankrupt at the end of 2019
Sales Agent
Radio Hoyer Curacao
01.2017 - 01.2018
- In charge of selling radio timeslots to companies for advertising their service/products on the Radio Station
Customer Relations Agent
Inselair Airlines Curacao
01.2015 - 01.2017
- Answering emails, telephone and walk ins regarding complaints that passengers had about their flight
- Stopped due to department shutdown
Ground Service Employee
Royal Dutch Airline KLM
01.2013 - 01.2015
- Helping passengers check in, check in luggage, passport and visa check, allocating seat and issuing boarding cards using codecco and Althea (amadeus) system
- Exceeded goals through effective prioritization and consistent work ethic.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Achieved service time and quality targets.
- Trained and mentored employees to maximise team performance.
- Identified issues, analyse information and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
Hotel Service Employee
Bronovo Hospital
01.2013 - 12.2013
- Helping Patients with eating, cleaning hospital rooms, and taking patients to appointments within the hospital, making patients comfortable in their rooms during their stay
Service Desk Employee
Itera BV
01.2009 - 01.2011
- Speaking to Citizens concerning their questions about the electronic patient file, enter data into system, develop work procedures, answering emails
Receptionist HR Department
BPMi Group BV
01.2007 - 01.2009
- Meet & greet all visitors, keep the reception desks and areas tidy at all times, book conference rooms and liaise with catering / IT / Operations when necessary, provide administrative support as and when necessary, answer the telephone promptly and politely within 5 seconds and direct the calls and pass on any relevant information
Personal Assistant
foundation PaFemme
01.2007 - 12.2007
- Together with the owner we set up a place where young parents could come with their question regarding the upbringing of their child, for example if they needed extra money to buy food for their child because they did not have work, how to combine parenting and school and how to deal with being a parent at such a young age
Callcenteragent
HCN Callcenter
01.2006 - 12.2006
- For two account Hoogheemraadschap and Otto webshop
- Answering questions of clients regarding letters they received from the government or payment letters for things they bought online
Sales Representative
Bijou Brigitte
01.2005 - 12.2005
- Selling bijouterie, attending the cash register
PR Assistant
Antillenhuis (Embassy of Dutch Antilles Curacao)
01.2004 - 01.2005
- Attending phone calls of people who wanted to visit, work and live on the island regarding visas, putting the newsletter together with information about the island, archiving all old newsletters, keeping contact with PR department on the island. Providing the PR manager with any administrative assistance needed.
Administrative Employee
ABC Bus company Curacao
01.2002 - 01.2003
- Created, edited and emailed letters under tight deadlines.
- Maintained a well-organized filing system, ensuring easy access to important documents for all staff members.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Intern
Civil registry The Haque
01.2001 - 01.2002
- Issuing birth-, death- and divorce certificate, immigration, emigration, residents’ information, marriage information, etc
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Shop Assistant
Wonder Woman
01.1999 - 01.2000
- Selling clothes keeping up with the stock attending the cash register
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Checked incoming orders and organized new stock.
Education
Secondary Vocational Education - Social Legal officer
Mondriaan College
01.1999 - 01.2002
Bachelor - International Business Management & Languages
Hogeschool Rotterdam
01.2004 - 01.2005
Bachelor - Communication
Hogeschool Rotterdam
01.2005 - 01.2006
Bachelor - PABO (teacher study)
Haagse Hogeschool
01.2011 - 01.2012
Skills
Energetic personality
Spontaneous
Adaptable
Positive
Open to new ideas
Communicative
Relationship building
Results oriented
Responsible
Upbeat attitude
Self-confidence
Loyalty
Excellent work ethic
People-oriented
Discreet
Timeline
Corporate Supervisor
Maduro Travel Curacao/Bonaire
01.2020 - Current
Sales Agent
Seawings Shipping Company
01.2019 - 01.2020
Corporate Agent
Inselair Airlines Curacao
01.2018 - 01.2019
Sales Agent
Radio Hoyer Curacao
01.2017 - 01.2018
Event Planning Assistant
Eventi Diverso
05.2016 - Current
Customer Relations Agent
Inselair Airlines Curacao
01.2015 - 01.2017
Ground Service Employee
Royal Dutch Airline KLM
01.2013 - 01.2015
Hotel Service Employee
Bronovo Hospital
01.2013 - 12.2013
Bachelor - PABO (teacher study)
Haagse Hogeschool
01.2011 - 01.2012
Service Desk Employee
Itera BV
01.2009 - 01.2011
Receptionist HR Department
BPMi Group BV
01.2007 - 01.2009
Personal Assistant
foundation PaFemme
01.2007 - 12.2007
Callcenteragent
HCN Callcenter
01.2006 - 12.2006
Sales Representative
Bijou Brigitte
01.2005 - 12.2005
Bachelor - Communication
Hogeschool Rotterdam
01.2005 - 01.2006
PR Assistant
Antillenhuis (Embassy of Dutch Antilles Curacao)
01.2004 - 01.2005
Bachelor - International Business Management & Languages
Hogeschool Rotterdam
01.2004 - 01.2005
Administrative Employee
ABC Bus company Curacao
01.2002 - 01.2003
Intern
Civil registry The Haque
01.2001 - 01.2002
Shop Assistant
Wonder Woman
01.1999 - 01.2000
Secondary Vocational Education - Social Legal officer
Mondriaan College
01.1999 - 01.2002
Languages
Dutch
English
Spanish
Papiamento
German