Art
Angelina Martina
Order Management
Willemstad,Curacao
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow.
Overview
4
4
Languages
11
11
years of post-secondary education
7
7
years of professional experience
Work History
Order Management Coordinator
One Media Group (Interpress)
Willemstad , Curacao
08.2019 - Current
- Sent emails to communicate order status and informed customers of back-orders.
- Fielded incoming calls daily and addressed order questions and concerns to serve customer needs.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Checked prices and calculated totals for accurate invoice processing.
Client Relationship Officer
One Media Group (Interpress)
Willemstad, Curacao
06.2017 - 08.2019
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Addressed and resolved customer complaints and issues to improve satisfaction.
Administrative Assistant
InselAir
Willemstad, Curacao
05.2015 - 12.2016
- Executed record filing system to improve document organization and management.
Call Center Agent
InselAir
Willemstad, Curacao
03.2014 - 06.2015
- Responded to customer requests for products, services and company information.
Education
Zorg En Welzijn (Practice)
Albert Schweitser College
08.2008 - 07.2012
Zorg En Welzijn (Theory)
Regina Pacis
08.2012 - 07.2013
Economics
Maria Immaculata Lyceum
08.2013 - 07.2014
Economics
Curacao Avond Lyceum
08.2014 - 07.2018
BBA - General Management
InterContinental University of The Dutch Caribbean
08.2020 - Current
Skills
Office administration
Interests
Nature
History
Timeline
BBA - General Management
InterContinental University of The Dutch Caribbean
08.2020 - Current
Order Management Coordinator
One Media Group (Interpress)
08.2019 - Current
Client Relationship Officer
One Media Group (Interpress)
06.2017 - 08.2019
Administrative Assistant
InselAir
05.2015 - 12.2016
Economics
Curacao Avond Lyceum
08.2014 - 07.2018
Call Center Agent
InselAir
03.2014 - 06.2015
Economics
Maria Immaculata Lyceum
08.2013 - 07.2014
Zorg En Welzijn (Theory)
Regina Pacis
08.2012 - 07.2013
Zorg En Welzijn (Practice)
Albert Schweitser College
08.2008 - 07.2012
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