Microsoft Word
Abeny Winklar
Salinja Abou Straat B 17a
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Multilingual with various experiences in event planning and giving memorable campus tours, sharing key information and answering prospective questions with tact. Passionate, mature and responsible remains patient and calm in difficult situations, with expertise in counseling and mediation. Exceptional communication and time management skills with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Admissions Ambassador
Genesee Community College Student Success Center
01.2023 - 05.2023
- Answered questions honestly and with tact regarding courses, student life, and on-campus living.
- Contributed to improvement of admission materials, ensuring clarity and accuracy for potential applicants.
- Mentored newly hired Admissions Ambassadors, sharing best practices and offering guidance on navigating complex situations.
- Established professional relationships with prospective students through email, answering questions, and providing information regarding campus life.
- Enhanced student satisfaction by providing personalized guidance and assistance throughout admissions process.
- Managed sensitive personal information with utmost confidentiality while adhering to all applicable laws and regulations.
- Gave informative tours of campus to prospective students and families, both in large groups and one-on-one.
- Participated in admissions events which brought large numbers of prospective students to campus.
- Provided exceptional customer service, resolving issues promptly and professionally for positive applicant experience.
- Filed paperwork, managed several phone calls per day, and input data into Excel system.
- Coordinated open house events successfully, creating informative presentations that highlighted key aspects of campus living and learning experiences.
- Contacted prospective students via email and phone calls.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
Resident Assistant
College Village
01.2022 - 05.2023
- Participated in ongoing professional development opportunities to enhance skills and stay current with best practices in higher education and student affairs.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Served as approachable resource for residents seeking advice or assistance with personal or academic issues.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining clean and organized living environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in timely manner.
- Advised student groups on event planning, budgeting, risk management, resulting in successful programming experiences.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Developed and implemented programs, study groups and mentoring to promote student success.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Monitored building access during evening hours to provide secure living environment while fostering strong relationships with residents.
- Organized, hosted and advertised social and educational events for residents to foster meaningful connections and community spirit.
- Collaborated with campus security to maintain safe living environment for all residents.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Enforced policies and safety standards through building and room rounds.
- Dealt with emergency situations along with campus safety, wrote incident reports and followed up with residents.
- Managed sensitive personal information with utmost confidentiality while adhering to all applicable laws and regulations.
- Responded to student inquiries and concerns, offering support and guidance.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Evaluated student progress to identify areas of improvement and provide feedback.
Restaurant Crew Member
Poke Food Station
01.2021 - 05.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining clean dining environment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Utilized strong multitasking skills to serve multiple people simultaneously while maintaining high level of attentiveness toward each guest''s needs.
- Collaborated with team members for seamless service during high-volume shifts.
- Assisted in streamlining kitchen operations for increased efficiency and reduced food waste.
- Assisted with inventory management tasks, contributing to cost control efforts and minimal stock discrepancies.
- Ensured food safety compliance by adhering to proper storage, handling, and sanitation procedures.
- Participated in regular team meetings, offering valuable insights for continuous process improvement initiatives.
- Prioritized teamwork through assisting fellow crew members as needed during busy periods or low staffing situations.
- Maintained open communication with kitchen staff for expedited food preparation during peak hours.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Prepared appealing plate presentations that aligned with restaurant standards before serving them to guests.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Became familiar with products to answer questions and make suggestions.
- Provided timely and accurate order processing, resulting in reduced wait times for customers.
- Managed time effectively while juggling multiple responsibilities during busy shifts, minimizing delays in service delivery.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Greeted customers, addressed their needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Bachelor of Applied Technology - Operations Management And Supervision
South Texas College
Mcallen, Texas 01.2024 - 12.2026
Associate of Arts - Liberal Arts: Natural Sciences: Flexible STEM
Genesee Community College
Batavia, New York05.2023
Senior General Secondary Education - Nature And Health
Kolegio Alejandro Paula
Willemstad, Curaçao06.2021
Preparatory Secondary Vocational Education - Technology
Marnix College
Willemstad, Curaçao06.2018
Middle School -
Albertschweitzer College
Willemstad, Curaçao06.2014
Skills
Leadership Qualities
Written and verbal communication
Telephone and email etiquette
Administrative Skills
Costumer service
Role Modeling
Transferrable Skills
Teamwork and Collaboration
Conflict resolution
Project Management
Data Entry
Multitasking
Professionalism
Public Speaking
Discipline Administration
Mediation
Organizational Skills
Interpersonal skills
Certification
National Society of Leadership and Success "Advanced Leadership Certification"
Awards
SUNY GCC Rookie of the year 2022
"A staff member who excelled in the position during their first term"
SUNY GCC Resident Assistant of the year 2023
"For exemplary service and collaboration in the Resident Assistant position 2022-2023"
Software
Excel
Powerpoint
Microsoft Access
Timeline
Bachelor of Applied Technology - Operations Management And Supervision
South Texas College
01.2024 - 12.2026
Admissions Ambassador
Genesee Community College Student Success Center
01.2023 - 05.2023
Resident Assistant
College Village
01.2022 - 05.2023
Restaurant Crew Member
Poke Food Station
01.2021 - 05.2021
Associate of Arts - Liberal Arts: Natural Sciences: Flexible STEM
Genesee Community College
Senior General Secondary Education - Nature And Health
Kolegio Alejandro Paula
Preparatory Secondary Vocational Education - Technology
Marnix College
Middle School -
Albertschweitzer College
National Society of Leadership and Success "Advanced Leadership Certification"
2024-05
QPR Suicide Prevention Gatekeeper Certification
2022-01
QPR Suicide Prevention Gatekeeper Program Certification
2022-08
NYSDOH Registered Opioid Overdose Certification
2023-01
National Society of Leadership and Success "Orientation and Leadership Training Certification"
2023-02
National Society of Leadership and Success "Foundations of Leadership Certification"
2023-05
Keep it 100 and Shine (Beauty workshop to boost self-confidence and self-esteem)
2016-07
Concordia Toastmaster Club Certification (Leadership Skills)
2014-10
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