Hire Top Service Desk Team Lead

Maria M. Poulin

Accomplished, Certified Clinical Research Professional (CCRP) with 15+ years of operational and leadership experience in clinical research, pre and post award financial administration, coverage analysis, study start-up, data management and regulatory compliance. Proven track record of working with high-performing teams at major academic institutions. Skilled in Medicare coverage rules, CTMS (OnCore) utilization, budget development and negotiations, and cross-functional stakeholder management. Adept at driving operational efficiencies, having recovered over $400K in unbilled research revenue and standardized institutional pricing structures.

LAVERN CROWLEY

Dedicated and highly accomplished Team Lead Practice Nurse, Women's Health Lead and Independent Prescriber with over 15 years of diverse nursing experience across General Practice, Community Nursing, Safeguarding, Intensive Care and Acute Medicine. Possessing extensive expertise in women's health, contraception and sexual health, with specialist skills in Hormone Replacement Therapy (HRT), vaginal prolapse pessary fitting and management, and coil (IUD) and contraceptive implant insertion and removal. Qualified in Level 7 Advanced History Taking and Physical Assessment and Independent Prescribing, with advanced clinical assessment skills and a strong background in chronic disease management, minor illness assessment. Committed to delivering evidence-based, patient-centred care and maintaining the highest standards of clinical practice. A driven and highly adaptable clinical leader with proven experience in team leadership, mentorship and multidisciplinary collaboration. Recognised for fostering positive working relationships, promoting innovation and empowering colleagues to deliver outstanding patient outcomes.

Benito Mendoza

Experienced technician with a solid foundation in equipment installation and maintenance. Recognized for efficient project coordination and technical analysis, leading to improvements in service quality and reliability. Ready to leverage expertise for impactful contributions in a field service role.

Shakisha Haith

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SIMEON INNISS JR

Experienced Field Training Officer skilled in coordinating and leading law enforcement training programs that ensure compliance with agency standards. Excels in building collaborative team relationships to enhance performance and operational efficiency through effective training methods.

QUINCY BROWNING

Results-driven Manufacturing and Training Leader experienced in manufacturing refrigeration systems, team development, and process optimization. Improved operational efficiency and enhanced employee skill development through technical training and leadership across multi-discipline teams. Committed to fostering collaborative environments while driving quality and safety initiatives.

KENNETH PERKINS

Detail-oriented construction professional with over 5 years of experience managing the start-up of 50 biofuel power plants across Europe, consistently meeting project deadlines. As the department operations manager, oversaw the assignment and safety of 10 work crews, comprising more than 20 employees and contractors, ensuring optimal performance and compliance with safety standards. Proven ability to adapt to diverse cultures and environments, demonstrated through fluency in German and a strong military background as a leader, evaluator, and instructor, fostering resilience in high-pressure situations. Committed to delivering reliable leadership while navigating complex challenges in the construction industry. Knowledgeable construction manager with a background in leading service teams to enhance customer satisfaction. Successfully managed team workflows and resolved customer issues, ensuring seamless operations. Demonstrated exceptional communication and problem-solving skills to drive team performance and achieve company goals. Service professional prepared for leadership roles. Proven track record in team collaboration and driving results. Skilled in conflict resolution, employee development, and operational efficiency. Known for adaptability and reliability in dynamic environments.

Irudaya Mary

Over 20 years of experience in IT service management and project management, specializing in leading technical teams. Certified in ITIL v3 and v4 foundations, with additional certifications in three ITIL v3 intermediate modules. Proven ability to drive all five phases of project management while demonstrating expertise as a Team Leader in incident, problem, and change management.